---
title: "ITEP0651 - Service stabilisation for Service Operations"
ocid: "ocds-b5fd17-d0e9ffd0-d993-4425-91ff-532cd29121d4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0e9ffd0-d993-4425-91ff-532cd29121d4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d0e9ffd0-d993-4425-91ff-532cd29121d4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d0e9ffd0-d993-4425-91ff-532cd29121d4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2024-01-04"
---

# ITEP0651 - Service stabilisation for Service Operations

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-d0e9ffd0-d993-4425-91ff-532cd29121d4

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## Summary

The National Highways organisation has awarded a contract for the project titled "ITEP0651 - Service stabilisation for Service Operations" in the IT software package industry category. The procurement method used was selective, with a procurement method detail of call-off from a framework agreement. The tender period ended on 9th October 2023, and the contract period will be from 10th October 2023 to 9th October 2025. The total contract value is £251,640. The buying organisation is National Highways located in Guildford, England.

This tender from National Highways is an opportunity for businesses in the IT software package industry to compete for a contract aimed at service stabilisation for Service Operations. Small and medium-sized enterprises (SMEs) that have experience in service enhancements and transitions would be well-suited for this opportunity. The contract period of two years provides a stable revenue stream for the winning supplier and a chance to demonstrate efficiency improvements within the services provided.

## Notice

The Service Operations Team are seeking to achieve the following objectives with this business case: - New services will be stabilised and able to be handed over to FTE. - Improved efficiencies within the new services - Adding value to the service - Transition would be achieved with programme/project teams

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/38155312-18be-4424-9d9a-0ba97162e79b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2024 |
| Submission deadline | 9 Oct 2023 |
| Future notice date | Not specified |
| Award date | 11 Oct 2023 |
| Contract period | 9 Oct 2023 - 9 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £251,640 |
| Lots value | Not specified |
| Awards value | £251,640 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INVESTIGO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 4 Jan 2024 at 16:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/38155312-18be-4424-9d9a-0ba97162e79b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/38155312-18be-4424-9d9a-0ba97162e79b
  4th January 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0e9ffd0-d993-4425-91ff-532cd29121d4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d0e9ffd0-d993-4425-91ff-532cd29121d4.json.