---
title: "P2017/1174/NE - Upgrade of CRM System"
ocid: "ocds-b5fd17-d0f77cd5-8d7a-43a2-bf19-bb5fa02fbfcb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0f77cd5-8d7a-43a2-bf19-bb5fa02fbfcb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d0f77cd5-8d7a-43a2-bf19-bb5fa02fbfcb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d0f77cd5-8d7a-43a2-bf19-bb5fa02fbfcb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DARLINGTON BOROUGH COUNCIL"
published: "2017-09-08"
---

# P2017/1174/NE - Upgrade of CRM System

Buyer: DARLINGTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d0f77cd5-8d7a-43a2-bf19-bb5fa02fbfcb

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## Summary

The procurement process involves Darlington Borough Council, seeking bids for the project titled "P2017/1174/NE - Upgrade of CRM System". This contract falls under the category of Internet and intranet software package and is located in the North East region of the United Kingdom. The procurement method employed was a direct award, with the tender award date noted as 12th June 2017 and the contract period running from 13th June 2017 to 14th June 2018. The total value of the contract is £94,000.

This tender presents a significant opportunity for businesses that specialise in software services, particularly those with expertise in customer relationship management systems. Small and medium-sized enterprises (SMEs) looking to expand their portfolio in public sector contracts would be well-positioned to compete, especially those with established track records in providing similar services. Engaging with Darlington Borough Council could also lead to potential future collaborations, enhancing business growth in the public sector.

## Notice

Upgrade of CRM System Additional information: Direct Award

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/928ad965-5c1f-4964-8826-062a6b8bb859 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2017 |
| Submission deadline | 22 May 2017 |
| Future notice date | Not specified |
| Award date | 11 Jun 2017 |
| Contract period | 12 Jun 2017 - 14 Jun 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £94,000 |
| Lots value | Not specified |
| Awards value | £94,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DARLINGTON BOROUGH COUNCIL |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 5QT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Park East |
| Westminster constituency | Darlington |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48220000 - Internet and intranet software package

## Release History

- 8 Sep 2017 at 14:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/928ad965-5c1f-4964-8826-062a6b8bb859

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/928ad965-5c1f-4964-8826-062a6b8bb859
  8th September 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.darlington.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0f77cd5-8d7a-43a2-bf19-bb5fa02fbfcb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d0f77cd5-8d7a-43a2-bf19-bb5fa02fbfcb.json.