---
title: "Provision of Customer Experience Platform"
ocid: "ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT COMMERCIAL AGENCY"
published: "2026-06-23"
---

# Provision of Customer Experience Platform

Buyer: GOVERNMENT COMMERCIAL AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be.json)

## Summary

The Government Commercial Agency has completed a procurement process for the provision of a Customer Experience Platform, with a focus on services related to IT software packages and customer satisfaction surveys. This project, valued at £1,291,892, was handled through a direct award methodology and is classified under the industry category for IT software packages and survey services. Located in the United Kingdom, the procurement was initiated to enhance the measurement and research of customer satisfaction, utilising SaaS platforms for hosting surveys and conducting user experience testing. The contracting commenced on 30th May 2023 and will continue until 29th May 2027, marking the end of the contract period.

This procurement offers significant opportunities for large businesses specialising in IT and customer experience software who can provide comprehensive solutions for survey analysis and satisfaction measurement. Though specifically awarded to Qualtrics, LLC, future tenders in this realm may allow competitive entities to showcase innovative solutions that can accommodate extensive survey capabilities and data integration services. Such businesses can leverage their expertise to grow by aligning with public sector needs, paving the way for increased visibility and partnerships in similar government projects.

## Notice

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5a6366b-667e-43fc-837c-51cccac086e9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jun 2026 |
| Submission deadline | 23 Jan 2023 |
| Future notice date | Not specified |
| Award date | 29 May 2023 |
| Contract period | 29 May 2023 - 29 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,291,892 |
| Lots value | Not specified |
| Awards value | £1,291,892 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT COMMERCIAL AGENCY |
| Additional buyers | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALTRICS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48517000 - IT software package
- 79311300 - Survey analysis services
- 79342311 - Customer satisfaction survey

## Release History

- 23 Jun 2026 at 13:07 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5a6366b-667e-43fc-837c-51cccac086e9
- 30 Jun 2023 at 12:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5a6366b-667e-43fc-837c-51cccac086e9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5a6366b-667e-43fc-837c-51cccac086e9
  23rd June 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/28d7a849-bd2c-428e-b93a-2872f085e086
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/56f18ba4-3612-4154-b2ca-5acd75e4aacd

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d1086d85-f41d-459f-a388-f9145c6196be.json.