---
title: "Ivanti Service Management (previously HEAT) Support Renewal"
ocid: "ocds-b5fd17-d11f0b76-8b07-4369-829a-95e2b5712064"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d11f0b76-8b07-4369-829a-95e2b5712064"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d11f0b76-8b07-4369-829a-95e2b5712064.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d11f0b76-8b07-4369-829a-95e2b5712064.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MARITIME & COASTGUARD AGENCY"
published: "2018-07-31"
---

# Ivanti Service Management (previously HEAT) Support Renewal

Buyer: MARITIME & COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-d11f0b76-8b07-4369-829a-95e2b5712064

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d11f0b76-8b07-4369-829a-95e2b5712064)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d11f0b76-8b07-4369-829a-95e2b5712064.json)

## Summary

The Maritime & Coastguard Agency is currently completing a public procurement process for the "Ivanti Service Management (previously HEAT) Support Renewal" contract. This tender, classified under software package and information systems, has a contract value of £13,443 and was awarded to Software Box Limited. The contract period commenced on 15th July 2018 and will end on 31st March 2019. The procurement method employed was a direct approach via a single tender action, with the tender period concluding on 14th July 2018.

This tender presents opportunities for small and medium enterprises (SMEs) that specialise in IT support services, particularly those versed in software management systems. Businesses that can provide robust IT service management solutions are well-positioned to compete for similar tenders in the future, especially given the importance of such services to agencies looking to streamline workflows and enhance customer support operations.

## Notice

Ivanti Service Management is used by the ICT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the agency.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ac3172b6-295c-4172-afa0-e9da114f8a4a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2018 |
| Submission deadline | 14 Jul 2018 |
| Future notice date | Not specified |
| Award date | 13 Jul 2018 |
| Contract period | 14 Jul 2018 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,443 |
| Lots value | Not specified |
| Awards value | £13,443 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MARITIME & COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTWARE BOX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Jul 2018 at 15:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ac3172b6-295c-4172-afa0-e9da114f8a4a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ac3172b6-295c-4172-afa0-e9da114f8a4a
  31st July 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d11f0b76-8b07-4369-829a-95e2b5712064. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d11f0b76-8b07-4369-829a-95e2b5712064.json.