---
title: "Social Media Management Platform for Communications Directorate"
ocid: "ocds-b5fd17-d11fde2f-8b55-4991-aac6-ebe80d49d7ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d11fde2f-8b55-4991-aac6-ebe80d49d7ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d11fde2f-8b55-4991-aac6-ebe80d49d7ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d11fde2f-8b55-4991-aac6-ebe80d49d7ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2021-03-24"
---

# Social Media Management Platform for Communications Directorate

Buyer: FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-d11fde2f-8b55-4991-aac6-ebe80d49d7ed

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## Summary

The Foreign, Commonwealth and Development Office (FCDO) has completed the procurement process for a Social Media Management Platform, crucial for managing over 500 social media accounts. This tender, classified under the Communication software package category (CPV: 48510000), is linked to the services sector and took place in London, United Kingdom. The procurement method was a limited one, utilizing a competitive quotation process below the threshold. The contract was awarded on 24th March 2021, with a total contract value of £152,520, commencing on 1st April 2021 and concluding on 31st March 2023.

This procurement presents strong growth opportunities for businesses, particularly those specialising in digital communication tools and social media management solutions. Small and medium enterprises (SMEs) are encouraged to participate, as the compatibility with this size category has been explicitly noted. Firms that offer innovative, user-friendly, and integrated software for social media management could be ideally positioned to provide services that enhance customer engagement and reputation management for public organisations like the FCDO.

## Notice

The FCDO require a social media management tool to service over 500 social media accounts. This includes monitoring, customer service communications, evaluation of communications, and crisis management. It provides a mission critical service for the FCDO to deliver effective digital communication and monitoring and responding to issues that could affect the reputation of the FCDO. 1+1 contract term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fea253e7-525f-4f5e-8880-bc883ee7f7d0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2021 |
| Submission deadline | 9 Mar 2021 |
| Future notice date | Not specified |
| Award date | 24 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £152,520 |
| Lots value | Not specified |
| Awards value | £152,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HOOTSUITE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 24 Mar 2021 at 18:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fea253e7-525f-4f5e-8880-bc883ee7f7d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fea253e7-525f-4f5e-8880-bc883ee7f7d0
  24th March 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d11fde2f-8b55-4991-aac6-ebe80d49d7ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d11fde2f-8b55-4991-aac6-ebe80d49d7ed.json.