---
title: "Freshservice IT Service Management (ITSM) Tool"
ocid: "ocds-b5fd17-d1363f46-11e9-487b-9b08-0be9355c30af"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1363f46-11e9-487b-9b08-0be9355c30af"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d1363f46-11e9-487b-9b08-0be9355c30af.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d1363f46-11e9-487b-9b08-0be9355c30af.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUSSEX COMMUNITY NHS FOUNDATION TRUST"
published: "2023-03-23"
---

# Freshservice IT Service Management (ITSM) Tool

Buyer: SUSSEX COMMUNITY NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-d1363f46-11e9-487b-9b08-0be9355c30af

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1363f46-11e9-487b-9b08-0be9355c30af)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d1363f46-11e9-487b-9b08-0be9355c30af.json)

## Summary

The Sussex Community NHS Foundation Trust has awarded a contract for the Freshservice IT Service Management Tool with a total value of £69,240. The procurement method used was selective, where the Trust called off from a framework agreement. The contract period is set to start on April 11, 2023, and end on April 10, 2026. The procurement stage was an award, with the award notice published on March 23, 2023.

This procurement opportunity could be beneficial for companies offering IT services such as consulting, software development, and internet support. Businesses with expertise in service management tools or IT service solutions are well-suited to compete for this contract. The procurement is categorised under IT services, creating growth opportunities for organisations in the technology industry, particularly in the United Kingdom.

## Notice

Freshservice IT Service Management (ITSM) Tool

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/17ab2be3-3e73-43b4-bdd9-3946b50e4149 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2023 |
| Submission deadline | 16 Mar 2023 |
| Future notice date | Not specified |
| Award date | 17 Mar 2023 |
| Contract period | 10 Apr 2023 - 10 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £69,240 |
| Lots value | Not specified |
| Awards value | £69,240 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUSSEX COMMUNITY NHS FOUNDATION TRUST |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN2 3EW |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Hanover & Elm Grove |
| Westminster constituency | Brighton Kemptown and Peacehaven |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Mar 2023 at 12:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/17ab2be3-3e73-43b4-bdd9-3946b50e4149

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/17ab2be3-3e73-43b4-bdd9-3946b50e4149
  23rd March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1363f46-11e9-487b-9b08-0be9355c30af. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d1363f46-11e9-487b-9b08-0be9355c30af.json.