---
title: "Contract Award ITSM Upgrade"
ocid: "ocds-b5fd17-d1382dc1-585f-4fb5-ab4a-eb5aa9fadaf3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1382dc1-585f-4fb5-ab4a-eb5aa9fadaf3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d1382dc1-585f-4fb5-ab4a-eb5aa9fadaf3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d1382dc1-585f-4fb5-ab4a-eb5aa9fadaf3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HAVERING"
published: "2022-05-23"
---

# Contract Award ITSM Upgrade

Buyer: LONDON BOROUGH OF HAVERING  
Current stage: Award  
OCID: ocds-b5fd17-d1382dc1-585f-4fb5-ab4a-eb5aa9fadaf3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1382dc1-585f-4fb5-ab4a-eb5aa9fadaf3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d1382dc1-585f-4fb5-ab4a-eb5aa9fadaf3.json)

## Summary

The London Borough of Havering is seeking to enhance its IT services through the 'Contract Award ITSM Upgrade' initiative, which falls under the IT services industry category. The contract, valued at £289,960, is now complete, following an open procurement method initiated through the tender process. The contract period began on 23rd May 2022 and will run until 22nd May 2027. This project was officially awarded on 12th May 2022, with the tender period having concluded on 29th October 2021.

This upgrade presents significant opportunities for businesses, particularly those specialising in IT services, software development, and consulting. Companies that focus on providing innovative solutions in IT service management could find this market highly accessible. Given the nature of the procurement, small and medium-sized enterprises (SMEs) might have a competitive advantage due to their ability to offer tailored services, although larger firms are also well-positioned to bid for similar contracts in the future.

## Notice

IT Service Management upgrade

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5234efdc-3dfa-471f-8f76-ae136b09e59a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2022 |
| Submission deadline | 29 Oct 2021 |
| Future notice date | Not specified |
| Award date | 11 May 2022 |
| Contract period | 22 May 2022 - 22 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £289,960 |
| Lots value | Not specified |
| Awards value | £289,960 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HAVERING |
| Locality | ROMFORD |
| Post town | Romford |
| Postcode | RM1 3BB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Havering |
| Electoral ward | St Edward's |
| Westminster constituency | Romford |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 May 2022 at 13:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5234efdc-3dfa-471f-8f76-ae136b09e59a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5234efdc-3dfa-471f-8f76-ae136b09e59a
  23rd May 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1382dc1-585f-4fb5-ab4a-eb5aa9fadaf3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d1382dc1-585f-4fb5-ab4a-eb5aa9fadaf3.json.