--- title: "Service Desk Management System" ocid: "ocds-b5fd17-d1418f3b-b7a1-45a3-a8f6-d0de88e03315" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1418f3b-b7a1-45a3-a8f6-d0de88e03315" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d1418f3b-b7a1-45a3-a8f6-d0de88e03315.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d1418f3b-b7a1-45a3-a8f6-d0de88e03315.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF YORK" published: "2020-03-03" --- # Service Desk Management System Buyer: UNIVERSITY OF YORK Current stage: Tender OCID: ocds-b5fd17-d1418f3b-b7a1-45a3-a8f6-d0de88e03315 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1418f3b-b7a1-45a3-a8f6-d0de88e03315) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d1418f3b-b7a1-45a3-a8f6-d0de88e03315.json) ## Summary The University of York is currently inviting tenders for a new Service Desk Management System aimed at consolidating its existing service desk solutions into a single Software as a Service (SaaS) offering. This procurement process, classified under goods and falling in the software package and information systems category, is at the tender stage with a deadline for submissions on 9th April 2020. Interested suppliers must submit a Supplier Questionnaire by 20th March 2020, and all documents should be accessed and submitted through the In-Tend platform. The contract period is set to commence on 1st July 2020, running until 30th June 2025, with the delivery address located in Heslington, York, within the Yorkshire and the Humber region of the UK. This tender presents significant growth opportunities for businesses specialising in IT solutions, particularly those offering service desk and SaaS products. Companies with experience in streamlining IT operations and providing customer support tools would be well-suited to compete. The open procurement method encourages a wide range of suppliers to participate, allowing innovative and competitive solutions to be considered. Engaging in this process could enhance a business's portfolio and visibility within the education sector. ## Notice The University wishes to rationalise and replace its myriad service desk systems with one Software as a Service (SaaS) solution. Accordingly, the University is pleased to invite you to tender for the provision of a service desk management system. Please ensure you register/log-in to In-Tend (https://in-tendhost.co.uk/york/aspx/Home) then download and carefully read all documents attached to this invitation. Please note that completed tenders and all communications should be made via In-Tend. To download ITT documents, please stay logged in to In-Tend and go to My Tenders, click on View Details under the appropriate project description, click on ITT tab and click on Download. Please also note that there are two stages to the return of completed tenders: 1. Supplier Questionnnaire to be returned by 12:00 on 20th March 2020 as an attachment to the 'create correspondence' function in In-Tend. Please state 'Supplier Questionnaire Returned' in the title of the correspondence. 2. Tender Response to be returned by 12:00 on 9th April 2020 via 'attach document' and 'submit return' functions in the ITT tab in In-Tend. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a10957e-2868-499b-9f0f-492a88da2413 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Mar 2020 | | Submission deadline | 9 Apr 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2020 - 30 Jun 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF YORK | | Locality | NORTH YORKSHIRE | | Post town | York | | Postcode | YO10 5DD | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE2 North Yorkshire | | ITL 3 | TLE21 York | | Local authority | York | | Electoral ward | Hull Road | | Westminster constituency | York Central | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 3 Mar 2020 at 13:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1a10957e-2868-499b-9f0f-492a88da2413 - 2 Mar 2020 at 09:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1a10957e-2868-499b-9f0f-492a88da2413 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1a10957e-2868-499b-9f0f-492a88da2413 3rd March 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/york/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/york/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1418f3b-b7a1-45a3-a8f6-d0de88e03315. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d1418f3b-b7a1-45a3-a8f6-d0de88e03315.json.