---
title: "Enterprise Service Management Tool"
ocid: "ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOUSING 21"
published: "2023-02-06"
---

# Enterprise Service Management Tool

Buyer: HOUSING 21  
Current stage: Award  
OCID: ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488.json)

## Summary

The public procurement contracting process for the "Enterprise Service Management Tool" was recently awarded by Housing 21. The organisation sought IT services, specifically for consulting, software development, Internet, and support, with a contract value of GBP 500,000. The procurement method used was a selective approach with a restricted procedure. The tender period ended on 13th December 2022, and the contract period spans from 15th December 2022 to 14th December 2027, targeting SMEs and VCSEs as suitable suppliers.

This tender, awarded to Hornbill Service Management Ltd, offers opportunities for businesses providing IT services to engage with Housing 21's plans for enhanced service quality and delivery. Companies in the technology industry, particularly those experienced in service management tools, would be well-suited to compete. This tender signifies a move towards cloud-based SaaS solutions within the housing sector, presenting growth potential for suppliers with expertise in ITSM processes and functions.

## Notice

Housing 21 plan to move to a full cloud-based SaaS solution that will support improved service quality and delivery, through more efficient and mature ITSM processes and functions along with providing new service management capability for the Housing 21 HR team with future options for expanding use of the service management tool to other areas of Housing 21 business.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e4b611d1-a010-44b5-a885-3f4e3949b4a4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Feb 2023 |
| Submission deadline | 13 Dec 2022 |
| Future notice date | Not specified |
| Award date | 13 Dec 2022 |
| Contract period | 15 Dec 2022 - 14 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING 21 |
| Locality | BIRMINGHAM |
| Post town | Not specified |
| Postcode | B16 9TP |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Feb 2023 at 15:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e4b611d1-a010-44b5-a885-3f4e3949b4a4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e4b611d1-a010-44b5-a885-3f4e3949b4a4
  6th February 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=757047531
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488.json.