---
title: "Extension of NHS Patient Survey Programme Approved Contractor Framework"
ocid: "ocds-b5fd17-d155b9d1-286a-4deb-8385-3cce040ca3b6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d155b9d1-286a-4deb-8385-3cce040ca3b6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d155b9d1-286a-4deb-8385-3cce040ca3b6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d155b9d1-286a-4deb-8385-3cce040ca3b6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2021-10-15"
---

# Extension of NHS Patient Survey Programme Approved Contractor Framework

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-d155b9d1-286a-4deb-8385-3cce040ca3b6

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## Summary

The Care Quality Commission (CQC) is seeking to manage the continuation of the NHS Patient Survey Programme via the "Extension of NHS Patient Survey Programme Approved Contractor Framework". This procurement falls under the industry category of "Market research services" and is located in the United Kingdom. The procurement method is an open procedure, and the current stage is the Award phase, with the contract period extending from 1st December 2018 to 30th November 2022. The award, valued at £1,314,000, was published on 15th October 2021, confirming the inclusion of multiple suppliers, including the Picker Institute Europe and Quality Health Limited.

This tender presents significant opportunities for businesses, particularly those specialising in market research and public-opinion polling services. Small and medium-sized enterprises (SMEs) in these sectors could benefit greatly from this framework, especially those capable of conducting comprehensive surveys and analysing data on patient experiences within NHS services. The extension of the framework highlights the ongoing demand for insightful intelligence on healthcare provisions, creating a fertile ground for related businesses to engage and grow within this space.

## Notice

CQC collects, analyses and uses a range of intelligence that can inform us about people's experiences of care. Part of that information currently comes from people who have recently used specific NHS services and are asked about their experiences as part of NHS Patient survey Programme delivered by CQC. Additional information: The attached link is the OJEU notice which covers the award of this framework under Lot 3. Inadvertently the award for Lot 3 was not included in the Contracts Finder award notices for NHS Patient Survey Programme. The original OJEU notice only included Picker Institute Europe as being party to the award where this should have also included Quality Health Limited, Patient Perspective Ltd and BMG Research Ltd. This has now been corrected with a modification notice on TED. While a 12 month extension of the framework is now being exercised, BMG Research have taken the decision not to take up the offer of this extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/771bf28a-aff4-4af0-8dbe-5d45159facec |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2021 |
| Submission deadline | 23 May 2018 |
| Future notice date | Not specified |
| Award date | 28 Feb 2019 |
| Contract period | 1 Dec 2018 - 30 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,314,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | BMG RESEARCH; PATIENT PERSPECTIVE; PICKER INSTITUTE EUROPE; QUALITY HEALTH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79320000 - Public-opinion polling services

## Release History

- 15 Oct 2021 at 13:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/771bf28a-aff4-4af0-8dbe-5d45159facec

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/771bf28a-aff4-4af0-8dbe-5d45159facec
  15th October 2021 - Awarded contract notice on Contracts Finder
- http://ted.europa.eu/udl?uri=TED:NOTICE:618899-2019:TEXT:EN:HTML
  Original OJEU award notice
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/50ead81c-beb5-4309-a19e-c958420ed03c
  Redacted Framework Agreement
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/d5b991fe-9384-4ef0-ad67-92679dcd9ff1
  Redacted Framework Agreement
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/e225efa0-0663-499f-9d33-a3bc3fd94d99
  Redacted Framework Agreement
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/f5a95b64-8f8d-44ca-84aa-86b4d16aa45d
  Redacted framework Agreement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d155b9d1-286a-4deb-8385-3cce040ca3b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d155b9d1-286a-4deb-8385-3cce040ca3b6.json.