---
title: "TD2049 - Remote Processing of Revenues & Benefits Work Package"
ocid: "ocds-b5fd17-d1ac432e-c393-43f2-a196-98a99b3eec11"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1ac432e-c393-43f2-a196-98a99b3eec11"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d1ac432e-c393-43f2-a196-98a99b3eec11.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d1ac432e-c393-43f2-a196-98a99b3eec11.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DERBY CITY COUNCIL"
published: "2023-08-30"
---

# TD2049 - Remote Processing of Revenues & Benefits Work Package

Buyer: DERBY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d1ac432e-c393-43f2-a196-98a99b3eec11

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## Summary

The Derby City Council has awarded a contract for the provision of Remote Processing of Revenues & Benefits Work Package to Liberator UK Ltd. The contracting process has been completed, and the contract is valued at £2,070,000 GBP. The procurement method used was Other - VEAT Notice. The contract period will run from September 1, 2023, to August 30, 2028. The tender was open for submission until August 29, 2023. The industry category for this contract is services, and the contract is suitable for small and medium enterprises.

This opportunity for business growth in remote processing of revenues and benefits work provides potential for service providers in the software package and information systems industry. Businesses with experience in processing housing benefit, council tax, and business rate packages, and those capable of providing high-quality remote services, are well-suited to compete. The Derby City Council, as the buying organisation, is located in Derby, England. Businesses interested in targeting contracts in the services sector should consider similar opportunities for future growth and expansion.

## Notice

Provision of Remote processing of Housing Benefit, Council Tax and Business Rate packages, the current supplier will discharge the following for Derby City Council: This would be the continuation of a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically: * Housing and Council Tax Benefit and Council Tax Local Support Scheme - processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration. * Housing and Council Tax Benefit and Council Tax Local Support Scheme - quality checks of decisions made by the Customer's benefits processing staff. * Housing and Council Tax Benefit and Council Tax Local Support Scheme - pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer's benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers. * Council Tax and Business Rates - processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment methods and handling written housing benefit claimant enquiries. The current supplier is required to, and does provide the Derby City Council an experienced and high quality service across a range of work packages within its Revenues and Benefits division. All tasks are done remotely via a secure link. There are four work packages as follows: * Work Package A - Housing and Council Tax Benefit (and Council Tax Support Scheme): processing * Work Package B - Housing and Council Tax Benefit (and Council Tax Support Scheme): quality checks of decisions made. * Work Package C - Housing and Council Tax Benefit (and Council Tax Support Scheme): preaudit quality checks to ensure subsidy assurance of decisions made on high risk claims. * Work Package D - Council Tax and Business Rates: processing. The current supplier currently process a certain amount of each work package a week as per the existing contract. They accept that the work has to be available and that there will be peaks and troughs in the supply of items. The current supplier manages these periods. Requirements are currently reviewed will be on a rolling four weekly basis, with each party giving two weeks' notice of any significant changes. Additional information: Additional info can be found on Find a Tender - Notice reference: 2023/S 000-023932

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50908a14-f9c7-4d3d-a2ac-2cdf4c997817 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - VEAT Notice |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Aug 2023 |
| Submission deadline | 28 Aug 2023 |
| Future notice date | Not specified |
| Award date | 28 Aug 2023 |
| Contract period | 31 Aug 2023 - 30 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,070,000 |
| Lots value | Not specified |
| Awards value | £2,070,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBY CITY COUNCIL |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE1 2FS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Darley |
| Westminster constituency | Derby South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIBERATOR |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 30 Aug 2023 at 14:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/50908a14-f9c7-4d3d-a2ac-2cdf4c997817

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/50908a14-f9c7-4d3d-a2ac-2cdf4c997817
  30th August 2023 - Awarded contract notice on Contracts Finder

## Provenance

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