--- title: "CCPF17A08 - Independent Complaints Reviewer (ICR) Services for DBS" ocid: "ocds-b5fd17-d1b21248-07bb-4578-a650-482697edc412" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1b21248-07bb-4578-a650-482697edc412" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d1b21248-07bb-4578-a650-482697edc412.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d1b21248-07bb-4578-a650-482697edc412.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CROWN COMMERCIAL SERVICE" published: "2017-06-19" --- # CCPF17A08 - Independent Complaints Reviewer (ICR) Services for DBS Buyer: CROWN COMMERCIAL SERVICE Current stage: Tender OCID: ocds-b5fd17-d1b21248-07bb-4578-a650-482697edc412 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1b21248-07bb-4578-a650-482697edc412) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d1b21248-07bb-4578-a650-482697edc412.json) ## Summary The procurement process, identified as CCPF17A08, involves the Crown Commercial Service seeking Independent Complaints Reviewer (ICR) services for the Disclosure and Barring Service (DBS). This tender, classified under performance review services, is taking place in the United Kingdom and is currently in the active tender stage. The deadline for submissions is set for 4th July 2017, with the contract period scheduled to commence on 21st August 2017 and conclude by 20th August 2019. Interested suppliers are required to register on the Crown Commercial Service e-Sourcing Suite and express their interest to participate. This tender represents a significant opportunity for businesses specialising in complaints handling, quality assurance, and service evaluation. Small and medium-sized enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete due to the nature of the services required. By participating in this procurement, businesses can not only expand their service portfolios but also enhance their credibility within the public sector, potentially leading to further opportunities for growth and collaboration. ## Notice CCPF17A08 - Independent Complaints Reviewer Services for DBS, Please see attached documentation for this requirement. Additional information: How to apply Instructions to Potential Providers: Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite in order to respond to the Procurement. If you have not yet registered on the e-Sourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS e-Sourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so at the Invitation to Tender stage. Potential Providers should note that it could take up to 10 working days to obtain a DUNS number. Full instructions for registration and use of the system can be found at: http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender Once you have registered on the e-Sourcing Suite, you will need to express your interest by emailing ExpressionOfInterest@Crowncommercial.gov.uk [The dead line for expressing an interest in the Request for Information event is [insert time, day and date (DD/MM/YYYY)]] [Delete if not applicable (ie Open competitions)] Your email must clearly state: - name/reference of this procurement - the name of the registered supplier; and - the name and contact details Crown Commercial Service will then process your registration and assign your organisation to the opportunity. The registered user will receive a notification email to alert them once this has been done. It is advised however that Potential Providers register as soon as practically possible in order to receive the Invitation to Tender and have a sufficient amount of time to respond. Crown Commercial Service is not able to offer any extensions to the advertised procurement timetable. For technical assistance on use of the e-Sourcing Suite please contact the Helpdesk: Freephone: 0345 010 3503 Email: supplier@Crowncommercial.gov.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/25a894ab-f7b9-48ad-a794-d563d48ee8c2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jun 2017 | | Submission deadline | 4 Jul 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 20 Aug 2017 - 20 Aug 2019 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £135,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79313000 - Performance review services ## Release History - 19 Jun 2017 at 16:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/25a894ab-f7b9-48ad-a794-d563d48ee8c2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/25a894ab-f7b9-48ad-a794-d563d48ee8c2 19th June 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/baad2dfe-22b6-4084-b904-7b22bb5631ba CCPF17A08 - Invitation to Tender - https://www.contractsfinder.service.gov.uk/Notice/Attachment/8f4057ae-848f-4a1d-84c8-0e291d444f13 CCPF17A08 - Appendix A - Terms of Participation - https://www.contractsfinder.service.gov.uk/Notice/Attachment/71b98f07-d07c-4f72-b264-a2016b4f076c CCPF17A08 - Appendix B - Statement of Requirements - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c98bd916-1645-4567-b5dd-8fe53ca27d09 CCPF17A08 - Appendix C - Short Form Terms and Conditions for Services - https://www.contractsfinder.service.gov.uk/Notice/Attachment/54aef586-42f9-459a-becd-5b2eb1350656 CCPF17A08 - Appendix D - Response Guidance - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5810fe0f-bf73-4a57-9714-a519bd3ab891 CCPF17A08 - Appendix F - Supplier Guidance Part A - https://www.contractsfinder.service.gov.uk/Notice/Attachment/03979961-9e2e-417e-8d79-bdc312ad412e CCPF17A08 - Appendix F - Supplier Guidance Part B - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c341a57d-5224-4762-bb30-972ca1d8cf14 CCPF17A08 - Appendix G - Government Security Classification - https://www.contractsfinder.service.gov.uk/Notice/Attachment/36307662-dc38-4ae1-b93d-44453c2b1e31 CCPF17A08 - Appendix H - Data Sharing Policy - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a42ba41f-504f-46ed-9d78-35a5cf9305d5 CCPF17A08 - Appendix I - TCS DBS Password Policy - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d1fe8e0c-8ef1-4b1f-9a46-ddaa14262188 CCPF17A08 - Appendix J - TCS DBS Information Classification and Media Handling Policy - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c04b9126-b2e6-4338-b5ff-2acb9797be4f CCPF17A08 - Appendix K - Non Disclosure Agreement Complex Project ## Notice URLs - http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender - https://gpsesourcing.cabinetoffice.gov.uk - https://www.gov.uk/government/organisations/crown-commercial-service ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1b21248-07bb-4578-a650-482697edc412. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d1b21248-07bb-4578-a650-482697edc412.json.