---
title: "Customer Transformation"
ocid: "ocds-b5fd17-d1bfe954-679a-4c8d-b6b5-037562531e29"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1bfe954-679a-4c8d-b6b5-037562531e29"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d1bfe954-679a-4c8d-b6b5-037562531e29.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d1bfe954-679a-4c8d-b6b5-037562531e29.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "VIVID"
published: "2024-12-12"
---

# Customer Transformation

Buyer: VIVID  
Current stage: Award  
OCID: ocds-b5fd17-d1bfe954-679a-4c8d-b6b5-037562531e29

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## Summary

The buying organisation, VIVID, has completed a public procurement process for a project titled "Customer Transformation" in the Business and Management Consultancy sector. The contract, valued at £67,500, was awarded to Tenant Engagement Consultant Ltd. This project aims to develop a comprehensive Customer Influence Strategy and a delivery plan to ensure compliance with regulatory standards. The procurement follows a direct award method and covers the location of England, United Kingdom. Key dates include the tender period ending on 27 March 2024, with the contract running from 8 April 2024 to 31 March 2025.

This tender presents a significant growth opportunity for businesses specialising in consultancy services that focus on customer engagement and regulatory compliance. It is particularly well-suited for Small and Medium Enterprises (SMEs) such as Tenant Engagement Consultant Ltd, which has already been selected for their expertise in tenant engagement and strategic development. Companies with a strong background in developing compliance strategies and enhancing service delivery through customer feedback will find this contract beneficial for their portfolio and growth plans.

## Notice

Tenant Engagement Consultant Ltd has been engaged to develop a fully informed Customer Influence Strategy that sets out our vision and aims for enabling customer voices and lived experience to be reflected in how services are delivered, evaluated and reported. Also to develop a delivery plan that will ensure compliance against regulatory and statutory requirements relating to all aspects of relevant Customer Influence standards and regulations. This should provide a platform for VIVID to build on to become an exemplar

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b2ac78b6-1fa8-4700-aabb-9c756a7cc928 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Dec 2024 |
| Submission deadline | 27 Mar 2024 |
| Future notice date | Not specified |
| Award date | 28 Mar 2024 |
| Contract period | 7 Apr 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £67,500 |
| Lots value | Not specified |
| Awards value | £67,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VIVID |
| Locality | PORTSMOUTH |
| Post town | Portsmouth |
| Postcode | PO2 8HB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Nelson |
| Westminster constituency | Portsmouth North |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TENANT ENGAGEMENT CONSULTANT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 12 Dec 2024 at 14:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b2ac78b6-1fa8-4700-aabb-9c756a7cc928

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b2ac78b6-1fa8-4700-aabb-9c756a7cc928
  12th December 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.vividhomes.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1bfe954-679a-4c8d-b6b5-037562531e29. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d1bfe954-679a-4c8d-b6b5-037562531e29.json.