---
title: "Voice Over Internet Protocol (VoIP) Telephony Contract"
ocid: "ocds-b5fd17-d1e07ecf-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1e07ecf-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d1e07ecf-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d1e07ecf-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EASTBOURNE BOROUGH COUNCIL"
published: "2017-01-17"
---

# Voice Over Internet Protocol (VoIP) Telephony Contract

Buyer: EASTBOURNE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d1e07ecf-adc9-11e6-9901-0019b9f3037b

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## Summary

Eastbourne Borough Council is conducting a procurement process for a Voice Over Internet Protocol (VoIP) Telephony Contract, which falls under the telecommunications equipment and supplies industry. The procurement stage is currently complete, with a contract award date of 17th November 2016. The contract, valued at £380,288.11, is set for a period from 23rd November 2016 to 16th December 2021, and the tender was initially published on 24th June 2016. Interested parties needed to submit their proposals by the tender deadline of 25th July 2016.

This contract presents a significant opportunity for businesses specialising in telephony services, particularly those with experience in providing modern, flexible communication solutions and contact centre integration. Companies that can demonstrate a strong capacity for customer service, combined with the technical expertise to manage and upgrade telephony systems, will be well-positioned to compete. Additionally, given the value and scope of the contract, suppliers of various sizes, including small to medium enterprises (SMEs), should consider exploring participation in similar future tenders to expand their market reach.

## Notice

Voice Over Internet Protocol (VoIP) Telephony Contract Notice Lewes District Council and Eastbourne Borough Council are seeking expressions of interest from suitably qualified and experienced organisations to undertake its new (VoIP) Telephony Services Contract under contractual arrangements set out in more detail in the documentation accompanying this notice. EBC and LDC are seeking a single, modern, functioning telephony and contact centre solution that will: *Replace LDC's existing (hosted) telephony service and upgrade and/or improve the EBC Mitel platform. *Support shared services, including a joint contact centre that can operate across multiple locations, retention of both councils' existing number ranges *Integrate via CTI with the councils' customer relationship management system (Civica Connect360). *Enable improvements to customer service, including the ability to handle up to 100 concurrent calls into the contact centre *Provide high quality management information to enable performance management of call handling staff, demand forecasting and to help plan services more effectively. *Support flexible working practices for staff including home and mobile working. *Ensure resilience, including failover to either primary site in the event of loss of service at the other. The procurement of this contract will be conducted using a Competitive Procedure with Negotiation, where the councils reserve the right to award the contract once initial tenders have been evaluated. The Pre-Qualification questionnaire will be comprised of mandatory Pass/Fail Questions and 7 qualitative evaluation questions, which will be scored out of 100 and enable the evaluation panel to deselect to 5 suppliers. The Evaluation criteria for the Invitation to Tender will be based on Quality and Price.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d3a4e4c-ae7a-4d45-bb6c-ccd448d20b5a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jan 2017 |
| Submission deadline | 25 Jul 2016 |
| Future notice date | Not specified |
| Award date | 17 Nov 2016 |
| Contract period | 23 Nov 2016 - 16 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | £380,288 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EASTBOURNE BOROUGH COUNCIL |
| Locality | EASTBOURNE |
| Post town | Brighton |
| Postcode | BN21 4TW |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Eastbourne |
| Electoral ward | Upperton |
| Westminster constituency | Eastbourne |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAVENDISH COMMUNICATIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32500000 - Telecommunications equipment and supplies

## Release History

- 17 Jan 2017 at 13:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d3a4e4c-ae7a-4d45-bb6c-ccd448d20b5a
- 18 Nov 2016 at 20:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/19c25f90-2451-4921-a2ae-23dbd4b954c2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1d3a4e4c-ae7a-4d45-bb6c-ccd448d20b5a
  17th January 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/19c25f90-2451-4921-a2ae-23dbd4b954c2
  24th June 2016 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cd95c6c2-b799-4275-9c43-abdc91b1265a
  PQQ
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b2ec691c-10cb-4a7b-8e66-961f067076c1
  Draft Specification
- https://www.sesharedservices.org.uk/esourcing
  SE Shared Services e-procurement portal
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3fc00322-75d8-48eb-8557-f39023d05496
  PQQ
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7cabfd0b-6d19-4963-be8a-4f947789b006
  Draft Specification

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d1e07ecf-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d1e07ecf-adc9-11e6-9901-0019b9f3037b.json.