---
title: "Puzzel Platform"
ocid: "ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2024-07-08"
---

# Puzzel Platform

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086.json)

## Summary

NHS England has awarded a contract for the provision of a 12-month continued service of the Customer Contact Centre telephony platform to Puzzel Limited. The procurement method used was selective, with the procurement process involving calling off from a framework agreement. The contract period will run from May 1, 2024, to April 30, 2025, with a total contract value of £126,705.12 GBP.

Businesses in the information technology services sector, particularly those offering call centre solutions or software packages, may find opportunities for growth through this tender. This contract could be suitable for businesses looking to provide ongoing service solutions to public sector organisations like NHS England. The contract has already been awarded, so interested businesses may consider partnership or subcontracting opportunities with the awarded supplier, Puzzel Limited, for future similar tenders.

## Notice

12 month continued service of the Customer Contact Centre telephony platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fc685e9f-0651-4b01-a486-b3bf5a0f88c8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2024 |
| Submission deadline | 30 Apr 2024 |
| Future notice date | Not specified |
| Award date | 24 Apr 2024 |
| Contract period | 30 Apr 2024 - 30 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £126,705 |
| Lots value | Not specified |
| Awards value | £126,705 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 72222300 - Information technology services
- 79512000 - Call centre

## Release History

- 8 Jul 2024 at 09:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fc685e9f-0651-4b01-a486-b3bf5a0f88c8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fc685e9f-0651-4b01-a486-b3bf5a0f88c8
  8th July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086.json.