--- title: "Supply of a confidential whistleblowing hotline service to BEIS" ocid: "ocds-b5fd17-d21217ba-e81a-417c-90fa-7b6166099d0d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d21217ba-e81a-417c-90fa-7b6166099d0d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d21217ba-e81a-417c-90fa-7b6166099d0d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d21217ba-e81a-417c-90fa-7b6166099d0d.json" source: "Contracts Finder" current_stage: "Award" buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY" published: "2020-07-08" --- # Supply of a confidential whistleblowing hotline service to BEIS Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY Current stage: Award OCID: ocds-b5fd17-d21217ba-e81a-417c-90fa-7b6166099d0d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d21217ba-e81a-417c-90fa-7b6166099d0d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d21217ba-e81a-417c-90fa-7b6166099d0d.json) ## Summary The Department for Business, Energy and Industrial Strategy (BEIS) is seeking to award a contract for the supply of a confidential whistleblowing hotline service, which is crucial for ensuring that employees can report concerns confidentially. This tender, identified as 2433/06/2020, is currently in the Award stage and was published on 5th June 2020. The deadline for submitting proposals was 19th June 2020, with the contract period set to commence on 11th July 2020 and conclude on 10th July 2023. The total contract value is set at £30,000, with a minimum threshold of £15,000. The service falls under the "Call Centre" classification within the broader category of services, and it targets delivery across the United Kingdom. This opportunity is particularly suitable for SMEs that specialise in call centre services and those experienced in handling confidential communications. The contract would benefit businesses capable of providing robust information management and reporting systems, given the sensitive nature of the service required. As the current hotline provider has reported low call volumes, it may indicate a stable workload, but it affords the right vendor the chance to build a secure and effective reporting channel for BEIS employees, fostering business growth through strategic partnership with a governmental body. ## Notice Notice summary: To provide a confidential telephone hotline service for BEIS employees to raise whistleblowing concerns, reporting the concerns to named contacts in BEIS and named organisations within the wider BEIS family, and providing the BEIS Contract Manager with management information as required. Description: The Department for Business, Energy and Industrial Strategy (BEIS) has a clear and robust "Whistleblowing and Raising a Concern" policy, for use by our employees. The policy includes information on the different potential avenues available to whistleblow or raise a concern. To ensure that we are able to maintain confidentiality wherever possible we currently purchase the use of an external confidential whistleblowing telephone line for employees of BEIS and some of our main Partner Organisations (all part of the BEIS "family") as one of the reporting avenues. The contract with our current hotline supplier ends on 10 July 2020 and we would like to continue to provide a hotline service to our employees going forward once the current contract ends. The contract would be with BEIS but would also cover employees in some of our Partner Organisations - all part of the BEIS "family". Just under 12,000 users have access to the current hotline. Reports of calls will need to be sent to different people (Nominated Officers) in each of the areas of the BEIS family covered by this contract, depending on who is raising a concern. There are approximately 12 Nominated Officers across the BEIS family. As an indication of call volume, there have been less than 5 calls to the current hotline in the current contract year. The call volume is subject to variance. The role of the hotline contractor is to report any calls it receives to the client; it is not to address/investigate the concerns raised by callers. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/023e6aeb-f66d-4b10-9a4e-a695c9ca1ce7 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Jul 2020 | | Submission deadline | 19 Jun 2020 | | Future notice date | Not specified | | Award date | 30 Jun 2020 | | Contract period | 10 Jul 2020 - 10 Jul 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £30,000 | | Lots value | Not specified | | Awards value | £13,500 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 0ET | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | SEEHEARSPEAKUP | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 8 Jul 2020 at 09:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/023e6aeb-f66d-4b10-9a4e-a695c9ca1ce7 - 12 Jun 2020 at 08:37 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b0083df7-0308-4491-a7f5-44f686a29fa1 - 10 Jun 2020 at 14:53 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b0083df7-0308-4491-a7f5-44f686a29fa1 - 5 Jun 2020 at 13:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b0083df7-0308-4491-a7f5-44f686a29fa1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/023e6aeb-f66d-4b10-9a4e-a695c9ca1ce7 8th July 2020 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/b0083df7-0308-4491-a7f5-44f686a29fa1 12th June 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3a72f3d6-f353-4661-bc71-14271628e9e3 ITT - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9e298046-0c7a-4c7a-82c0-bb615fad60cb BEIS Terms and Conditions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/58907910-448a-4841-946b-6e9ef135ebf5 Amended ITT - 10/06/2020 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/aebb320d-4547-45a3-a8b7-a92ff5e71277 ITT Clarification Questions and Responses ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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