---
title: "Creative Support PSL - Award Notice"
ocid: "ocds-b5fd17-d215d5e6-f1f0-4258-aad2-4eefc6db8d29"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d215d5e6-f1f0-4258-aad2-4eefc6db8d29"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d215d5e6-f1f0-4258-aad2-4eefc6db8d29.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d215d5e6-f1f0-4258-aad2-4eefc6db8d29.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2025-03-04"
---

# Creative Support PSL - Award Notice

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-d215d5e6-f1f0-4258-aad2-4eefc6db8d29

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d215d5e6-f1f0-4258-aad2-4eefc6db8d29)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d215d5e6-f1f0-4258-aad2-4eefc6db8d29.json)

## Summary

The Financial Ombudsman Service has concluded a contracting process for "Creative Support PSL" under the industry category of Design consultancy services (CPV 79415200). Two suppliers, Deep LLP and Synapse Creative Design Limited, have been awarded contracts to provide creative design support on an ad hoc basis for a period of two years, from 23rd January 2025 to 22nd January 2027. This award notice was published on 4th March 2025, following a competitive quotation procurement process below the threshold. The location of the delivery is within London, with postal code E14 9SR, United Kingdom.

This tender presents significant opportunities for businesses involved in creative design services, particularly those prepared to offer flexible, ad hoc support. It is well-suited for small and medium-sized enterprises (SMEs) seeking to expand their client base through public sector contracts. This procurement method indicates a preference for competitive quotations, thus offering a fair chance for well-prepared businesses to compete effectively. With a substantial contract value of £100,000, successful bidders can look forward to meaningful business growth and sustained engagement with a prominent public sector body like the Financial Ombudsman Service.

## Notice

Award notice of two contracts with 2 different suppliers for a period of 2 years who will provide creative design support on an ad hoc basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f861c76-a34a-4e56-9fa7-35da0c43ddc1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2025 |
| Submission deadline | 13 Dec 2024 |
| Future notice date | Not specified |
| Award date | 17 Jan 2025 |
| Contract period | 23 Jan 2025 - 22 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | DEEP; SYNAPSE CREATIVE DESIGN |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79415200 - Design consultancy services

## Release History

- 4 Mar 2025 at 11:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f861c76-a34a-4e56-9fa7-35da0c43ddc1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f861c76-a34a-4e56-9fa7-35da0c43ddc1
  4th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d215d5e6-f1f0-4258-aad2-4eefc6db8d29. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d215d5e6-f1f0-4258-aad2-4eefc6db8d29.json.