---
title: "PS22452 - Energy Affordability Contact Centre and Application Process Services - MC"
ocid: "ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY"
published: "2022-12-30"
---

# PS22452 - Energy Affordability Contact Centre and Application Process Services - MC

Buyer: DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c

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## Summary

The Department for Business, Energy & Industrial Strategy has awarded a contract for Energy Affordability Contact Centre and Application Process Services. This procurement was carried out as a mini competition under the Crown Commercial Services RM6181 framework agreement. The contract is valued at £5,000,000 and will run from January 3, 2023, to May 31, 2023. The tender period ended on December 19, 2022, and the procurement method used was selective, with the procurement stage now in the award phase.

This procurement opportunity is suitable for businesses providing contact centre and application processing services. Companies with experience in administration and business software packages would find this tender relevant. The Department aims to support households and businesses with energy bill costs through various schemes. Businesses interested in delivering telephony services to support consumers applying for these schemes and processing applications would be well-suited to compete in this contract opportunity.

## Notice

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under the Crown Commercial Services RM6181 - Outsourced Contact Centre and Business Services. Brief Description of Requirement UK Shared Business Services on behalf the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) wishes to establish a Contract for the provision of Contact Centre and Application Processing Services. While the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) has several schemes in place to support households and businesses with energy bill costs this winter, only three are relevant to this specification: - Energy Bills Support Alternative Funding Scheme (EBSS AF) - Alternative Fuel Payment Alternative Funding (AFP AF) - Non-Domestic Alternative Fuel Payment Scheme (ND AFP) The Contracting Authority requires one Supplier to: 1. deliver a telephony service which provides support to consumers applying for the schemes; and 2. process applications.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40b80322-3d6a-4ede-8539-62cdcc758702 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Dec 2022 |
| Submission deadline | 19 Dec 2022 |
| Future notice date | Not specified |
| Award date | 22 Dec 2022 |
| Contract period | 3 Jan 2023 - 31 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | £1,942,930 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARVATO |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 75 - Administration, defence and social security services

### Codes

- 48400000 - Business transaction and personal business software package
- 75100000 - Administration services

## Release History

- 30 Dec 2022 at 13:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40b80322-3d6a-4ede-8539-62cdcc758702

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/40b80322-3d6a-4ede-8539-62cdcc758702
  30th December 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c.json.