--- title: "Tenant Satisfaction Survey" ocid: "ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2023-05-25" --- # Tenant Satisfaction Survey Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19.json) ## Summary The Sandwell Metropolitan Borough Council has initiated a tender for a Tenant Satisfaction Survey project. This involves delivering annual satisfaction surveys to tenants over a two-year contract, with a possible extension. The surveys are essential for improving services and meeting regulatory standards. The procurement is being conducted through the In-tend e-Tendering System, with a closing date of 15th June 2023 at 15:00hrs. This tender presents an opportunity for businesses in the services sector, specifically those with expertise in conducting surveys and data analysis. Companies interested in providing consultancy services related to tenant satisfaction and data collection would be well-suited to compete. The project requires tailored approaches to reach diverse tenant demographics and ensure representation across Sandwell's housing stock. ## Notice TITLE OF PROJECT Tenant Satisfaction Surveys BRIEF DESCRIPTION Sandwell Council's Housing Service would like to deliver annual satisfaction surveys to tenants, across a two-year contract with the option to extend for a further two years. This will enable the council to collect feedback from the tenants to aid the improvement and development of services delivered. Following the delivery of the survey's results, an analysis of the findings is to be completed and presented back to the council shortly after. By the surveys being delivered under contract, allows the opportunity for the work to be delivered under business-as-usual utilizing a methodology and delivery approach that increases response rate. The survey delivery has now become a requirement of the Housing Regulator and Consumer Standards Framework. Sandwell has a housing stock of approx. 28,059 properties including private finance initiative properties not including an additional 1,290 leaseholders. The satisfaction surveys will need to include all Sandwell Council tenants including private finance initiative properties, whilst the leaseholders require their own, individual surveys carried out. Sandwell currently collect data on the demographic of tenants including but not limited to gender, age, ethnicity, and the proportion of tenants with disabilities. The satisfaction surveys will need to be representative of Sandwell tenants considering both population and demographic. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: 15th June 2023 at 15:00hrs Additional information: TITLE OF PROJECT Tenant Satisfaction Surveys BRIEF DESCRIPTION Sandwell Council's Housing Service would like to deliver annual satisfaction surveys to tenants, across a two-year contract with the option to extend for a further two years. This will enable the council to collect feedback from the tenants to aid the improvement and development of services delivered. Following the delivery of the survey's results, an analysis of the findings is to be completed and presented back to the council shortly after. By the surveys being delivered under contract, allows the opportunity for the work to be delivered under business-as-usual utilizing a methodology and delivery approach that increases response rate. The survey delivery has now become a requirement of the Housing Regulator and Consumer Standards Framework. Sandwell has a housing stock of approx. 28,059 properties including private finance initiative properties not including an additional 1,290 leaseholders. The satisfaction surveys will need to include all Sandwell Council tenants including private finance initiative properties, whilst the leaseholders require their own, individual surveys carried out. Sandwell currently collect data on the demographic of tenants including but not limited to gender, age, ethnicity, and the proportion of tenants with disabilities. The satisfaction surveys will need to be representative of Sandwell tenants considering both population and demographic. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: 15th June 2023 at 15:00hrs Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/af43b82d-0cde-4276-a5e8-8216e9c4eb4d | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 May 2023 | | Submission deadline | 15 Jun 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 10 Jul 2023 - 9 Jul 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £20,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 73 - Research and development services and related consultancy services ### Codes - 72266000 - Software consultancy services - 73000000 - Research and development services and related consultancy services - 73200000 - Research and development consultancy services - 73210000 - Research consultancy services ## Release History - 25 May 2023 at 11:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/af43b82d-0cde-4276-a5e8-8216e9c4eb4d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/af43b82d-0cde-4276-a5e8-8216e9c4eb4d 25th May 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19.json.