--- title: "Support and Maintenance of BFI's Unified Communications Platform" ocid: "ocds-b5fd17-d23a33ca-342b-43a3-9b4f-77efb3e39b2c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d23a33ca-342b-43a3-9b4f-77efb3e39b2c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d23a33ca-342b-43a3-9b4f-77efb3e39b2c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d23a33ca-342b-43a3-9b4f-77efb3e39b2c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BFI" published: "2019-11-22" --- # Support and Maintenance of BFI's Unified Communications Platform Buyer: BFI Current stage: Tender OCID: ocds-b5fd17-d23a33ca-342b-43a3-9b4f-77efb3e39b2c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d23a33ca-342b-43a3-9b4f-77efb3e39b2c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d23a33ca-342b-43a3-9b4f-77efb3e39b2c.json) ## Summary The British Film Institute (BFI) is currently seeking bids for the support and maintenance of its Unified Communications Platform, specifically utilising Microsoft's Skype for Business 2015 Server. This procurement process is classified under the services category, with a focus on information technology software maintenance and technical computer support services. The tender is at the active stage and must be submitted before the deadline on 10th December 2019. The contract is scheduled to commence on 1st January 2020 and will run until 31st December 2020, with the services being required at BFI's location in London, postal code W1T 1LN. The process follows an open procurement method, allowing any interested parties to participate. This tender presents an excellent opportunity for technology firms, particularly those specialising in Microsoft solutions, telephony, and IT support services, to expand their business operations. Companies with expertise in maintaining Unified Communications platforms, specifically with experience in Skype for Business and proficiency in managing support requests and SLA agreements, would be particularly well-suited to compete for this contract. As it is recurrent procurement, previous suppliers and new entrants can leverage this opportunity for business growth within the IT services market. ## Notice The BFI requires bidding for the support and maintenance of its current Unified Communications platform. The technology supporting this platform is Microsoft's Skype for Business 2015 Server. The platform is deployed to provide UC capability throughout the BFI, in areas such as telephony, voice mail, online conferencing, video, IM and collaboration. The successful bidder should have extensive technical expertise in supporting a Skype for Business environment, utilising SIP and Enterprise Voice. The current deployment comprises Skype Front-End Servers, Edge Servers for remote access, an Office Web Apps server, Audiocodes SBC's for external voice calls via SIP, and integrates with Microsoft Exchange 2010. In addition, the BFI has deployed the Anywhere365 Contact Centre to facilitate our Box Office and Membership teams (based in Southbank) processing calls from customers and BFI members. This product is certified for use with Skype for Business. The successful bidder should be able to cover break fix incident requests from the BFI across all these areas, and offer us an industry-standard SLA. Where the technical expertise of the bidder is exhausted, the bidder should have strong relationships and SLA's with any vendors involved in our deployment (e.g. Microsoft). Beyond general support for non-working elements of the deployment, the successful bidder should provision the ability to fulfil service requests from the BFI and engage with us on questions, improvements and advice for our UC platform (e.g. consultancy days or any other appropriate mechanism). At a minimum, the successful bidder must be able to provide support via email, telephone and remote sessions during our core business hours of 08:00 - 18:00. Additional information: To take part in this tender, please visit our website, at https://in-tendhost.co.uk/bfi/aspx/Tenders/Current - and express an interest in this opportunity to access the relevant documents. Please note expressions of interest will only be accepted via the website. Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/64f15d68-067e-4ed6-81e8-7ec9eb9809c8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Nov 2019 | | Submission deadline | 10 Dec 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jan 2020 - 31 Dec 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BFI | | Locality | LONDON | | Post town | West London | | Postcode | W1T 1LN | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Bloomsbury | | Westminster constituency | Holborn and St Pancras | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72267100 - Maintenance of information technology software - 72611000 - Technical computer support services ## Release History - 22 Nov 2019 at 15:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/64f15d68-067e-4ed6-81e8-7ec9eb9809c8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/64f15d68-067e-4ed6-81e8-7ec9eb9809c8 22nd November 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/bfi/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/bfi/aspx/Tenders/Current ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d23a33ca-342b-43a3-9b4f-77efb3e39b2c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d23a33ca-342b-43a3-9b4f-77efb3e39b2c.json.