---
title: "Research for insight into improving digital content and communications"
ocid: "ocds-b5fd17-d2542ff1-987e-4e33-a821-13c1d64030fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2542ff1-987e-4e33-a821-13c1d64030fa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d2542ff1-987e-4e33-a821-13c1d64030fa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d2542ff1-987e-4e33-a821-13c1d64030fa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE CHARITY COMMISSION FOR ENGLAND AND WALES"
published: "2021-02-23"
---

# Research for insight into improving digital content and communications

Buyer: THE CHARITY COMMISSION FOR ENGLAND AND WALES  
Current stage: Award  
OCID: ocds-b5fd17-d2542ff1-987e-4e33-a821-13c1d64030fa

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## Summary

The Charity Commission for England and Wales is seeking research services titled "Research for insight into improving digital content and communications". This procurement process is in the Award stage, with a contract that commenced on 31 January 2021 and is set to conclude on 30 January 2022. The total contract value is approximately £25,000, with a minimum threshold of £20,000. The research will be conducted in Bootle, England, focusing on the industry category of research and development services, particularly aimed at improving digital content and communications for charities.

This opportunity may present significant growth for businesses specialising in user research and consultancy services, particularly those with experience in engaging with charities. Companies that can effectively conduct one-on-one interviews and compile actionable insights from a diverse user base will be well-positioned to compete. Small and medium-sized enterprises (SMEs) are encouraged to apply, given that the procurement is open to them, promoting a more inclusive tender process.

## Notice

We are looking for a user research supplier to help us form an evidence base for improvements to our digital content and communications. This work is an important part of objective 4, "giving charities the understanding and tools they need to succeed". We want to carry out research with a range of trustees and charity contacts (often one person will carry out both roles) across a range of charity sizes. We are open to recommendations on the approach to take. However, we are keen to carry out one-on-one user interviews. We do not currently have any evidence from this kind of research, which has hindered our content work to date, so we are keen to start building an evidence base. To cover user research, analysis and recommendations: - User research with 15 participants to cover 3 user groups - - Optional video highlights reel based on 15 users

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c4c1dc14-dcd3-4bea-916e-a9df06fca6ce |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2021 |
| Submission deadline | 10 Nov 2020 |
| Future notice date | Not specified |
| Award date | 12 Jan 2021 |
| Contract period | 31 Jan 2021 - 30 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | £25,488 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CHARITY COMMISSION FOR ENGLAND AND WALES |
| Locality | BOOTLE |
| Post town | Liverpool |
| Postcode | L20 9HS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD73 Sefton |
| Local authority | Sefton |
| Electoral ward | Derby |
| Westminster constituency | Bootle |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MACE AND MENTER |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 23 Feb 2021 at 11:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c4c1dc14-dcd3-4bea-916e-a9df06fca6ce

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c4c1dc14-dcd3-4bea-916e-a9df06fca6ce
  23rd February 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/956c9da9-6584-46b4-8c8e-b424afe135fa

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2542ff1-987e-4e33-a821-13c1d64030fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d2542ff1-987e-4e33-a821-13c1d64030fa.json.