---
title: "Provision of Session Replay Software"
ocid: "ocds-b5fd17-d2802361-fd27-4d5d-9fb0-9cc4eb4d34f9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2802361-fd27-4d5d-9fb0-9cc4eb4d34f9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d2802361-fd27-4d5d-9fb0-9cc4eb4d34f9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d2802361-fd27-4d5d-9fb0-9cc4eb4d34f9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2023-11-20"
---

# Provision of Session Replay Software

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-d2802361-fd27-4d5d-9fb0-9cc4eb4d34f9

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## Summary

The Crown Commercial Service (CCS) has completed the procurement process for the provision of session replay software, which is intended to supplement Google Analytics for user interaction analysis. This tender, classified under IT services covering consulting, software development, Internet, and support, has a total value of £80,000. The procurement was conducted using a selective method as a call-off from a framework agreement. The contract, awarded on 17 October 2023, is set to start on 16 October 2023, and will end on 14 October 2024. Delivery of goods will occur within the United Kingdom.

This initiative presents significant opportunities for businesses, particularly those specialising in IT services with experience in software development and UX testing. The contract supports SMEs and excludes VCSEs, making it ideal for small and medium-sized enterprises looking to expand their portfolio within the public sector. The partnership with the Crown Commercial Service underscores stability and potential for long-term engagements for successful bidders, enhancing their reputation and business growth prospects.

## Notice

To supplement Google Analytics CCS requires session replay software. Session replay software will enable the business and key DDS teams to observe, replay, UX test and analyse user interaction across our digital services, on a grander scale. #

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a9df2cf-439f-4a85-9c5b-27cb27981e18 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Nov 2023 |
| Submission deadline | 20 Sep 2023 |
| Future notice date | Not specified |
| Award date | 16 Oct 2023 |
| Contract period | 15 Oct 2023 - 14 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTENT SQUARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Nov 2023 at 16:32 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a9df2cf-439f-4a85-9c5b-27cb27981e18

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a9df2cf-439f-4a85-9c5b-27cb27981e18
  20th November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/002943e9-930c-491e-8b76-c40aac0b6e55
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/59c8524e-0544-4492-8030-6571f60211b1

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2802361-fd27-4d5d-9fb0-9cc4eb4d34f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d2802361-fd27-4d5d-9fb0-9cc4eb4d34f9.json.