---
title: "1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020"
ocid: "ocds-b5fd17-d2aa4130-1c10-4b92-bad8-954233ae3583"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2aa4130-1c10-4b92-bad8-954233ae3583"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d2aa4130-1c10-4b92-bad8-954233ae3583.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d2aa4130-1c10-4b92-bad8-954233ae3583.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-08-09"
---

# 1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-d2aa4130-1c10-4b92-bad8-954233ae3583

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2aa4130-1c10-4b92-bad8-954233ae3583)  
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## Summary

The procurement process involves HM Revenue & Customs (HMRC), which is looking to contract research services related to the "Individuals, Small Business and Agents Customer Survey 2018-2020". The total contract value is £958,030 and is based in London, United Kingdom. The procurement method is selective, with awards made through a call-off from a framework agreement. The tender was active until 13th April 2018, and the contract period spans from 8th May 2018 to 26th March 2021.

This tender presents an opportunity for businesses specialising in research services, particularly those with expertise in customer experience studies and surveys. Small and medium-sized enterprises (SMEs) that can demonstrate capability in managing such surveys would be well-suited to compete for this contract, which aims to enhance HMRC's understanding of customer perceptions and improve service delivery.

## Notice

The Customer Survey 2018-20 allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's commitment to providing a good customer experience and allows us to track changes in experiences and perceptions over time. Additional information: This contract was let following a further competition within the BEIS Research & Evaluation Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/468d297b-7dab-4206-bfeb-6440158d96e8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2018 |
| Submission deadline | 13 Apr 2018 |
| Future notice date | Not specified |
| Award date | 6 May 2018 |
| Contract period | 7 May 2018 - 26 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £958,030 |
| Lots value | Not specified |
| Awards value | £958,030 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M60 9AF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR PUBLIC |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 9 Aug 2018 at 09:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/468d297b-7dab-4206-bfeb-6440158d96e8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/468d297b-7dab-4206-bfeb-6440158d96e8
  9th August 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2aa4130-1c10-4b92-bad8-954233ae3583. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d2aa4130-1c10-4b92-bad8-954233ae3583.json.