---
title: "Netcall Contact Centre"
ocid: "ocds-b5fd17-d2c605bb-bc8d-4e9f-bec7-3add9940b3d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2c605bb-bc8d-4e9f-bec7-3add9940b3d3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d2c605bb-bc8d-4e9f-bec7-3add9940b3d3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d2c605bb-bc8d-4e9f-bec7-3add9940b3d3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST"
published: "2024-07-31"
---

# Netcall Contact Centre

Buyer: UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-d2c605bb-bc8d-4e9f-bec7-3add9940b3d3

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## Summary

The University Hospitals Birmingham NHS Foundation Trust has completed the procurement process for the "Netcall Contact Centre" project, focusing on software maintenance and repair services within the West Midlands region of the United Kingdom. This contract, valued at £81,777, was awarded to Netcall Technology Limited, a small to medium-sized enterprise (SME). The procurement used a call-off from a framework agreement and followed a selective method. The tender period concluded on 5th January 2024, with the contract period spanning from 18th February 2024 to 17th February 2027.

This tender offers substantial opportunities for SMEs specialising in software maintenance and repair services to build relationships within the public healthcare sector. Businesses that provide high-quality, reliable software maintenance and repair solutions would be particularly well-suited for such contracts, enabling them to showcase their capabilities and potentially secure further engagements within the NHS network.

## Notice

C256829

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e6065200-7e9a-4f7b-83b8-eb113d8dcb41 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2024 |
| Submission deadline | 5 Jan 2024 |
| Future notice date | Not specified |
| Award date | 7 Feb 2024 |
| Contract period | 18 Feb 2024 - 17 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £81,777 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B15 1NU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Edgbaston |
| Westminster constituency | Birmingham Edgbaston |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267000 - Software maintenance and repair services

## Release History

- 31 Jul 2024 at 09:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e6065200-7e9a-4f7b-83b8-eb113d8dcb41

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e6065200-7e9a-4f7b-83b8-eb113d8dcb41
  31st July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2c605bb-bc8d-4e9f-bec7-3add9940b3d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d2c605bb-bc8d-4e9f-bec7-3add9940b3d3.json.