---
title: "GB-Hemel Hempstead: Out of Hours Contract"
ocid: "ocds-b5fd17-d2d86ca3-3353-4015-9026-26e6db15a64e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2d86ca3-3353-4015-9026-26e6db15a64e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d2d86ca3-3353-4015-9026-26e6db15a64e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d2d86ca3-3353-4015-9026-26e6db15a64e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HIGHTOWN HOUSING ASSOCIATION LTD"
published: "2019-10-31"
---

# GB-Hemel Hempstead: Out of Hours Contract

Buyer: HIGHTOWN HOUSING ASSOCIATION LTD  
Current stage: Tender  
OCID: ocds-b5fd17-d2d86ca3-3353-4015-9026-26e6db15a64e

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## Summary

The procurement process is being conducted by Hightown Housing Association Ltd for the "Out of Hours Contract" to provide a call handling service that manages emergency repairs and maintenance. This contract, classified under the repair and maintenance services industry, is currently in the tender phase, with applications closing on 22nd November 2019. The contract period is set to commence on 13th January 2020 and will run until 12th January 2023. The estimated value for this contract is between £10,000 and £25,000, and the service area includes the East of England region in the UK.

This tender presents an excellent opportunity for small and medium enterprises (SMEs) focused on service delivery, particularly those with experience in managing call handling or customer service operations in the maintenance sector. The successful bidder will have the chance to establish a long-term partnership with Hightown Housing Association Ltd, catering to the emergency needs of over 4,700 dwellings, which could lead to further business opportunities in the public sector.

## Notice

The current Out of Hours call handling service contract has now expired and therefore a tender opportunity has arisen to provide this service to Hightown. An average number of 250 inbound calls are dealt with per month (approx. 220 in the summer months, rising to 380 in winter), over a 12 month period of a repairs and maintenance nature. There are currently in the region of 4781 dwellings plus associated communal blocks which the service will cover for repairs and maintenance emergency calls. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bf99d248-5ac4-48bf-a3fc-73ec34ec7d26 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2019 |
| Submission deadline | 22 Nov 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 13 Jan 2020 - 12 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHTOWN HOUSING ASSOCIATION LTD |
| Locality | HEMEL HEMPSTEAD |
| Post town | Hemel Hempstead |
| Postcode | HP2 4XH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Dacorum |
| Electoral ward | Adeyfield East |
| Westminster constituency | Hemel Hempstead |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50000000 - Repair and maintenance services

## Release History

- 31 Oct 2019 at 14:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bf99d248-5ac4-48bf-a3fc-73ec34ec7d26

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bf99d248-5ac4-48bf-a3fc-73ec34ec7d26
  31st October 2019 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=443348100
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2d86ca3-3353-4015-9026-26e6db15a64e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d2d86ca3-3353-4015-9026-26e6db15a64e.json.