---
title: "Provision of New Call Handling and Distribution System"
ocid: "ocds-b5fd17-d2dd56bf-8190-46bb-9a78-fe89b1f2139c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2dd56bf-8190-46bb-9a78-fe89b1f2139c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d2dd56bf-8190-46bb-9a78-fe89b1f2139c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d2dd56bf-8190-46bb-9a78-fe89b1f2139c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CPS"
published: "2023-06-21"
---

# Provision of New Call Handling and Distribution System

Buyer: CPS  
Current stage: Award  
OCID: ocds-b5fd17-d2dd56bf-8190-46bb-9a78-fe89b1f2139c

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## Summary

The UK's Crown Prosecution Service (CPS) awarded a contract to Gamma Network Solutions Limited for the provision of a New Call Handling and Distribution System. The contract, valued at £405,664.20 GBP, falls under the services category and was tendered using the selective procurement method, calling off from a framework agreement. The tender period ended on 1st February 2023, with the contract slated to run from 25th May 2023 to 24th May 2026, creating business opportunities for SMEs and VCSEs.

The contract was awarded by CPS and presents business growth opportunities for firms in the call centre industry. Businesses interested in providing call handling solutions can benefit from competing for this contract. The geographical location for service delivery covers various regions, including the UK, Europe, and the rest of the world. With the contract being active, interested parties can engage with CPS for further details regarding the awarded contract notice on Contracts Finder.

## Notice

Provision of New Call Handling and Distribution System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7af79434-f32c-4ef3-abe8-5457f50a83af |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2023 |
| Submission deadline | 1 Feb 2023 |
| Future notice date | Not specified |
| Award date | 24 May 2023 |
| Contract period | 24 May 2023 - 24 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £405,664 |
| Lots value | Not specified |
| Awards value | £405,664 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CPS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9EA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 21 Jun 2023 at 09:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7af79434-f32c-4ef3-abe8-5457f50a83af

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7af79434-f32c-4ef3-abe8-5457f50a83af
  21st June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3c74a206-8c18-425a-ab28-76af84d95b90
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2dd56bf-8190-46bb-9a78-fe89b1f2139c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d2dd56bf-8190-46bb-9a78-fe89b1f2139c.json.