---
title: "PB2021-00539 - NHS Complaints Advocacy Service"
ocid: "ocds-b5fd17-d2e82bd9-919c-427f-b76a-3634c6ac6e2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2e82bd9-919c-427f-b76a-3634c6ac6e2e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d2e82bd9-919c-427f-b76a-3634c6ac6e2e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d2e82bd9-919c-427f-b76a-3634c6ac6e2e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DARLINGTON BOROUGH COUNCIL"
published: "2021-11-26"
---

# PB2021-00539 - NHS Complaints Advocacy Service

Buyer: DARLINGTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d2e82bd9-919c-427f-b76a-3634c6ac6e2e

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## Summary

The Darlington Borough Council has awarded a direct contract titled "PB2021-00539 - NHS Complaints Advocacy Service" for the provision of NHS Complaints Advocacy Services. This contract, valued at £69,354, will be delivered by Carers Federation Ltd starting from 1 April 2022 until 31 March 2023. The tender process concluded on 22 November 2021, and the award announcement was published on 26 November 2021. The service is categorised under human resources management consultancy services and will be located in Darlington, England.

This contract presents a significant opportunity for small and medium-sized enterprises (SMEs) in the consultancy sector, especially those specialising in human resources management and advocacy services. Businesses with expertise in social care, advocacy, and community services may find this tender particularly appealing as it aims to maintain continuity in service provision, suggesting a stable and potentially long-term engagement for the awarded supplier. Competitors can seize this opportunity by demonstrating capability and experience in delivering similar services to public sector clients.

## Notice

Direct award of the contract for the provision of the NHS Complaints Advocacy Service to The Carers Federation Ltd. The service is currently delivered by The Carers Federation, under a consortium agreement with Gateshead Council as lead commissioner. 1 April 2022 Gateshead no longer wish to lead the consortium and therefore Darlington will directly award the contract to The Carers Federation Ltd. There will not be any changes to the service which is commissioned.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb197655-e3e7-4d1d-90cf-8ead04dc05f0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2021 |
| Submission deadline | 22 Nov 2021 |
| Future notice date | Not specified |
| Award date | 23 Nov 2021 |
| Contract period | 31 Mar 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £69,354 |
| Lots value | Not specified |
| Awards value | £69,354 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DARLINGTON BOROUGH COUNCIL |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 5QT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Park East |
| Westminster constituency | Darlington |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARERS FEDERATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79414000 - Human resources management consultancy services

## Release History

- 26 Nov 2021 at 14:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb197655-e3e7-4d1d-90cf-8ead04dc05f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb197655-e3e7-4d1d-90cf-8ead04dc05f0
  26th November 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.darlington.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d2e82bd9-919c-427f-b76a-3634c6ac6e2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d2e82bd9-919c-427f-b76a-3634c6ac6e2e.json.