--- title: "Tender for Ticketing Solution" ocid: "ocds-b5fd17-d30fcb2a-3605-4ccb-a2b6-45cf9f5c206c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d30fcb2a-3605-4ccb-a2b6-45cf9f5c206c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d30fcb2a-3605-4ccb-a2b6-45cf9f5c206c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d30fcb2a-3605-4ccb-a2b6-45cf9f5c206c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NATIONAL MUSEUMS LIVERPOOL" published: "2022-06-27" --- # Tender for Ticketing Solution Buyer: NATIONAL MUSEUMS LIVERPOOL Current stage: Tender OCID: ocds-b5fd17-d30fcb2a-3605-4ccb-a2b6-45cf9f5c206c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d30fcb2a-3605-4ccb-a2b6-45cf9f5c206c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d30fcb2a-3605-4ccb-a2b6-45cf9f5c206c.json) ## Summary The National Museums Liverpool (NML) is currently inviting tenders for a "Ticketing Solution" aimed at enhancing its box office services, which handle between 150,000 and 350,000 transactions annually. This open procurement process falls within the services category and is classified under the CPV code for industry-specific software packages. The tender period concludes on 20 July 2022, with the resulting contract expected to commence on 15 August 2022 and extend for up to five years until 30 November 2025, potentially including further extensions. Interested suppliers should consider their ability to offer solutions that integrate with NML's established use of Microsoft Dynamics 365 CRM, crucial for managing its customer interactions. This tender presents significant opportunities for software development and integration companies, particularly those specialising in ticketing systems and CRM solutions. Businesses that can showcase their capacity to create sophisticated, integrative ticketing platforms tailored for high-volume transaction environments would be particularly well-placed to submit competitive bids. Additionally, small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement framework is supportive of their involvement in this contract opportunity. ## Notice National Museums Liverpool (NML) is inviting tenders for a ticketing solution. NML delivers a box office service year-round to our customers, in-venue and online. We process between 150,000 and 350,000 transactions per year with the majority [c. 80%] being chargeable transactions for exhibition tickets, events tickets, and membership sales. Our box office also processes bookings for school visits and group experiences as well as accepts donations to support the work of the organisation. The box office generates income between PS500,000 and PS1m per year depending on the programme. It's vital that the Ticketing Solution Provider understands that we've made the business decision to introduce Microsoft Dynamics 365 CRM, and for this reason also recognises that the cost of changing from our current CRM solution would be prohibitive to our business. For this reason, it is vital that the Ticketing Solution offered to us can be fully integrated with our existing CRM infrastructure, and not override or attempt to replace any of the core functionality we have chosen to utilise. For example, Microsoft Dynamics 365 CRM is the principal system for managing Patrons and Members. We also utilise Dynamics 365 Customer Voice (Surveys) and Dynamics 365 Marketing (Email Marketing, Events Management), and the Ticketing Solution must be able to work with these key tools. We're also looking to make further use of integrations where possible such as between Ticketing Solution and Point of Sale and Event Management System. The Ticketing Provider will be expected to collaborate with various teams at NML, our CRM Solution Provider and our Web Agency. The contract value for the potential contract term of 5 years (until 30 November 2025 with the option to extend for two 12 monthly periods) is estimated not to exceed PS170,000 GBP excluding VAT. Please note that as volume of transactions are demand led, any values and volumes of transactions stated are approximate and variable over the contract term. Accordingly, no guarantee can therefore be given regarding the volume, nor value, of business placed. Further details are contained within our Invitation to Tender documents. Additional information: Procurement documents are accessible to all registered tenderers via https://in-tendhost.co.uk/nationalmuseumsliverpool. To participate in this opportunity, tenderers are requested to log into In-Tend, download, complete and upload the completed procurement documents by the closing date and time for return of submissions. Further details are provided in the procurement documents. Should your organisation experience any technical difficulties with registering or using the In-Tend portal please contact In-Tend on 0845 557 8079 / 0114 407 0065 (Mondays to Fridays 8.30am to 5pm); or email support@in-tend.co.uk. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/30d1a920-a41d-4880-b48f-070d21ab7406 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Jun 2022 | | Submission deadline | 20 Jul 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 15 Aug 2022 - 30 Nov 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NATIONAL MUSEUMS LIVERPOOL | | Locality | MERSYSIDE | | Post town | Liverpool | | Postcode | L3 8EN | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 22 - Printed matter and related products - 48 - Software package and information systems ### Codes - 22459000 - Tickets - 48100000 - Industry specific software package ## Release History - 27 Jun 2022 at 08:24 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/30d1a920-a41d-4880-b48f-070d21ab7406 - 24 Jun 2022 at 13:48 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/30d1a920-a41d-4880-b48f-070d21ab7406 - 24 Jun 2022 at 13:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/30d1a920-a41d-4880-b48f-070d21ab7406 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/30d1a920-a41d-4880-b48f-070d21ab7406 27th June 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/nationalmuseumsliverpool/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/nationalmuseumsliverpool - https://www.liverpoolmuseums.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d30fcb2a-3605-4ccb-a2b6-45cf9f5c206c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d30fcb2a-3605-4ccb-a2b6-45cf9f5c206c.json.