---
title: "Supply and Maintenance of a Revenues and Benefits Solution"
ocid: "ocds-b5fd17-d31d2932-0c13-4c6d-a8c1-8352b58d98d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d31d2932-0c13-4c6d-a8c1-8352b58d98d3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d31d2932-0c13-4c6d-a8c1-8352b58d98d3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d31d2932-0c13-4c6d-a8c1-8352b58d98d3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL"
published: "2025-06-24"
---

# Supply and Maintenance of a Revenues and Benefits Solution

Buyer: BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d31d2932-0c13-4c6d-a8c1-8352b58d98d3

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## Summary

Bournemouth Christchurch and Poole Council has concluded a procurement process for the "Supply and Maintenance of a Revenues and Benefits Solution" as part of their transformation agenda. The contract aims to streamline the administration and enforcement of Council Tax and Business Rates across the region by integrating with the Council's CRM system. This project falls under the services category, specifically related to software package and information systems, with a total contract value of £3,161,580. The procurement stage is complete, with the award made to Capita Consulting (Capita Business Services Ltd). The contract, commencing on 1 November 2023, will run until 31 October 2030, with potential extensions up to 11 years. The primary delivery location is in the South West region of England.

This contract presents significant opportunities for business growth, particularly for companies involved in cloud-based software solutions and IT services. While Capita Consulting has been awarded the contract, businesses in the IT sector can still explore subcontracting or partnership opportunities to supply specialised components of the solution or support services. Companies that offer CRM integration expertise, cloud hosting solutions, and experience with government systems would be particularly well-suited to compete in supporting roles. The use of a framework procurement method may also offer additional chances for businesses to engage in similar future opportunities.

## Notice

The Council requires a new supplier hosted Revenues and Benefits system in order to provide Council Tax and Business Rate administration and enforcement for the BCP area. In order to meet the requirements of the council's transformation agenda the new system will be required to integrate with the council's CRM system. This contract will enable the Council to consolidate the two Revenues and Benefits systems into a single cloud based solution. The solution required will also be cloud based and supplier hosted in line with the IT Technical Strategy through supplier hosting. The contract will start on November-2023 and end October-2030 with the option to extend twice by 24 months. Total contract is 11 years with all extensions taken.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/740b2321-4630-4878-8c43-caf304cee8c3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2025 |
| Submission deadline | 23 Aug 2023 |
| Future notice date | Not specified |
| Award date | 31 Oct 2023 |
| Contract period | 1 Nov 2023 - 31 Oct 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,161,580 |
| Lots value | Not specified |
| Awards value | £6,510,985 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL |
| Locality | BOURNEMOUTH |
| Post town | Bournemouth |
| Postcode | BH2 6DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Bournemouth Central |
| Westminster constituency | Bournemouth West |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA CONSULTING (CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Jun 2025 at 09:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/740b2321-4630-4878-8c43-caf304cee8c3
- 29 Dec 2023 at 10:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5234c0a1-dc18-4328-90a4-9935b8627172

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/740b2321-4630-4878-8c43-caf304cee8c3
  24th June 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/5234c0a1-dc18-4328-90a4-9935b8627172
  29th December 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d31d2932-0c13-4c6d-a8c1-8352b58d98d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d31d2932-0c13-4c6d-a8c1-8352b58d98d3.json.