---
title: "Customer Service Organisational Development"
ocid: "ocds-b5fd17-d323f633-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d323f633-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d323f633-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d323f633-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE GUINNESS PARTNERSHIP LIMITED"
published: "2016-11-18"
---

# Customer Service Organisational Development

Buyer: THE GUINNESS PARTNERSHIP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-d323f633-adc9-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d323f633-adc9-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d323f633-adc9-11e6-9901-0019b9f3037b.json)

## Summary

In the procurement process titled "Customer Service Organisational Development," The Guinness Partnership Limited is seeking to appoint a partner to develop and implement a customer service training programme for its employees. This tender falls under the training services category (CPV code 80500000) and covers multiple regions in the United Kingdom, including North East, London, and South East. The contract, valued at £150,000, commenced on 1st August 2016 and runs until 31st July 2019. The tender process was completed with an award granted on 29th July 2016, with the relevant documentation made available for those expressing interest via email.

This tender presents a significant opportunity for businesses specialising in training and development, particularly those experienced in customer service improvement initiatives. Companies with a track record in delivering organisational training solutions, whether large or small, are well-suited to compete for similar future contracts. The scope for growth is substantial, as organisations continually seek to enhance their customer service capabilities in a competitive marketplace, making this an attractive sector for business expansion.

## Notice

Guinness are seeking to appoint a partner to translate our customer service style into a customer service organisational development programme and roll this out to Guinness employees. Additional information: The tender documentation is available by expressing an interest to: procurement@guinness.org.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3d619e55-6eb9-421f-9071-f8497ce3ec6c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 11 Jul 2016 |
| Future notice date | Not specified |
| Award date | 27 Jun 2016 |
| Contract period | 31 Jul 2016 - 31 Jul 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £153,750 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE GUINNESS PARTNERSHIP LIMITED |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 3FG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Regent's Park |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LABINAH MANAGEMENT TRAINING LIMITED T/A |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80500000 - Training services

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d619e55-6eb9-421f-9071-f8497ce3ec6c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3d619e55-6eb9-421f-9071-f8497ce3ec6c
  27th June 2016 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d323f633-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d323f633-adc9-11e6-9901-0019b9f3037b.json.