---
title: "WHPC00410"
ocid: "ocds-b5fd17-d33224f3-216e-429a-9011-294a2ca758c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d33224f3-216e-429a-9011-294a2ca758c7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d33224f3-216e-429a-9011-294a2ca758c7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d33224f3-216e-429a-9011-294a2ca758c7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WALSALL HEALTHCARE NHS TRUST"
published: "2023-09-08"
---

# WHPC00410

Buyer: WALSALL HEALTHCARE NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-d33224f3-216e-429a-9011-294a2ca758c7

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## Summary

The Walsall Healthcare NHS Trust has completed a procurement process for the provision of Patient/Citizen Communication & Engagement Solutions using an Instant Messaging Platform & Automated Appointment Reminders. The contract was directly awarded against the NHS Shared Business Services Framework SBS10175. The total contract value is £49,922.92 GBP. The procurement method used was selective, involving a call-off from a framework agreement. The tender period ended on 30th June 2023, and the contract period starts from 1st July 2023 to 30th June 2024. The buying organisation is the Walsall Healthcare NHS Trust located in Walsall, United Kingdom. The industry category for this procurement is communication software package.

This tender opportunity is suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses specialising in communication software packages and solutions, particularly those experienced in patient/citizen engagement technologies and messaging platforms, are well-suited to compete for this contract. The direct award mechanism against an established framework agreement streamlines the procurement process, offering a business growth opportunity with a clear scope and defined contract period. By successfully engaging with the Walsall Healthcare NHS Trust, companies can gain a valuable reference client in the healthcare communication sector and contribute to improving patient experiences and engagement.

## Notice

For the provision of Patient/Citizen Communication & Engagement Solutions using Instant Messaging Platform & Automated Appointment Reminders - Direct Awarded against NHS Shared Business Services Framework SBS10175 Additional information: For the provision of Patient/Citizen Communication & Engagement Solutions using Instant Messaging Platform & Automated Appointment Reminders - Direct Awarded against NHS Shared Business Services Framework SBS10175

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c0b4a635-d2c1-4959-b11e-430c2c6dad1f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2023 |
| Submission deadline | 30 Jun 2023 |
| Future notice date | Not specified |
| Award date | 3 Jul 2023 |
| Contract period | 30 Jun 2023 - 30 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,922 |
| Lots value | Not specified |
| Awards value | £49,922 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALSALL HEALTHCARE NHS TRUST |
| Locality | WALSALL |
| Post town | Walsall |
| Postcode | WS2 9PS |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG38 Walsall |
| Local authority | Walsall |
| Electoral ward | Pleck |
| Westminster constituency | Walsall and Bloxwich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHCARE COMMUNICATIONS (AN IMIMOBILE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 8 Sep 2023 at 11:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c0b4a635-d2c1-4959-b11e-430c2c6dad1f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c0b4a635-d2c1-4959-b11e-430c2c6dad1f
  8th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d33224f3-216e-429a-9011-294a2ca758c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d33224f3-216e-429a-9011-294a2ca758c7.json.