---
title: "TOPdesk Service Management Tool"
ocid: "ocds-b5fd17-d33b122c-39b5-443b-842c-8a9f86231a14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d33b122c-39b5-443b-842c-8a9f86231a14"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d33b122c-39b5-443b-842c-8a9f86231a14.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d33b122c-39b5-443b-842c-8a9f86231a14.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH LINCOLNSHIRE COUNCIL"
published: "2024-05-24"
---

# TOPdesk Service Management Tool

Buyer: NORTH LINCOLNSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d33b122c-39b5-443b-842c-8a9f86231a14

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## Summary

The North Lincolnshire Council has awarded a contract for the provision of TOPdesk Service Management Tool to TOPdesk UK Ltd. The procurement method used was direct award, with the contract period starting on 25th May 2024 and ending on 31st January 2025. The contract value is £41,799.96, and the tender deadline was 24th May 2024. The procurement falls under the services category and is located in Yorkshire and the Humber, United Kingdom.

This contract presents an opportunity for businesses specialised in software packages and information systems to collaborate with North Lincolnshire Council. Companies interested in providing call management solutions primarily within IT can leverage their expertise to offer services to various departments such as HR, Finance, Procurement, and Legal. The direct award method streamlines the contracting process, allowing suppliers to engage efficiently with the Council for mutual growth.

## Notice

TOPdesk is the primary application for call management used within the Authority. This function is used primarily within IT but has previously been extended for use by departments such as HR, Finance, Procurement and Legal

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c228675b-2f0a-40f0-9257-6c477670aabf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2024 |
| Submission deadline | 24 May 2024 |
| Future notice date | Not specified |
| Award date | 23 May 2024 |
| Contract period | 1 Feb 2024 - 31 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £41,799 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH LINCOLNSHIRE COUNCIL |
| Locality | SCUNTHORPE |
| Post town | Doncaster |
| Postcode | DN15 6NL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE13 North and North East Lincolnshire |
| Local authority | North Lincolnshire |
| Electoral ward | Town |
| Westminster constituency | Scunthorpe |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 May 2024 at 11:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c228675b-2f0a-40f0-9257-6c477670aabf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c228675b-2f0a-40f0-9257-6c477670aabf
  24th May 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.northlincs.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d33b122c-39b5-443b-842c-8a9f86231a14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d33b122c-39b5-443b-842c-8a9f86231a14.json.