---
title: "Hardware Support Service (HSS)"
ocid: "ocds-b5fd17-d3787bf6-0c70-4cae-8205-ce0f90c5dc2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3787bf6-0c70-4cae-8205-ce0f90c5dc2e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d3787bf6-0c70-4cae-8205-ce0f90c5dc2e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d3787bf6-0c70-4cae-8205-ce0f90c5dc2e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2024-11-25"
---

# Hardware Support Service (HSS)

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-d3787bf6-0c70-4cae-8205-ce0f90c5dc2e

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d3787bf6-0c70-4cae-8205-ce0f90c5dc2e.json)

## Summary

The Ministry of Justice has awarded a contract titled "Hardware Support Service (HSS)" for the logistical and support services related to the End User Device Estate, including ethical reuse and disposal of obsolete hardware. This contract falls under the industry category of 'Pocket computers' and 'Software maintenance and repair services'. The procurement was conducted via a selective method through a framework agreement. The tendering process concluded on 25th January 2024, with the contract period starting on 19th November 2024 and ending on 19th November 2026. The contract covers multiple locations including the United Kingdom, British Overseas Territories, Channel Islands, Isle of Man, Europe, and Rest of the World, with a total value of £22,500,000.

This tender presents significant opportunities for SMEs that specialise in hardware support, ethical IT asset disposal, and software maintenance services. The Ministry of Justice, operating from London, seeks to engage businesses that can manage and maintain the end-user device estate efficiently and responsibly. Given the wide geographical coverage and the potential for leveraging residual asset value recovery, businesses equipped with robust logistical capabilities and expertise in IT hardware lifecycle management will find this procurement especially beneficial. Participating in such tenders can enhance business growth through strategic partnerships and expanded service offerings.

## Notice

Support for the End User Device Estate within the Ministry of Justice

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/27da3dcb-a6e5-4c25-8604-2102c4c9ea60 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2024 |
| Submission deadline | 25 Jan 2024 |
| Future notice date | Not specified |
| Award date | 19 Nov 2024 |
| Contract period | 19 Nov 2024 - 19 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | £22,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTACENTER |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30213500 - Pocket computers
- 72267000 - Software maintenance and repair services

## Release History

- 25 Nov 2024 at 16:10 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/27da3dcb-a6e5-4c25-8604-2102c4c9ea60
- 25 Nov 2024 at 14:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/27da3dcb-a6e5-4c25-8604-2102c4c9ea60

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/27da3dcb-a6e5-4c25-8604-2102c4c9ea60
  25th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f59bcb7a-50fa-4a31-aa7b-765ca13a4d61
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3787bf6-0c70-4cae-8205-ce0f90c5dc2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d3787bf6-0c70-4cae-8205-ce0f90c5dc2e.json.