---
title: "HMCTS Complaints Resolution"
ocid: "ocds-b5fd17-d37eadd5-5f26-4c05-aab5-14dff12759ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d37eadd5-5f26-4c05-aab5-14dff12759ab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d37eadd5-5f26-4c05-aab5-14dff12759ab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d37eadd5-5f26-4c05-aab5-14dff12759ab.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2018-02-22"
---

# HMCTS Complaints Resolution

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-d37eadd5-5f26-4c05-aab5-14dff12759ab

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d37eadd5-5f26-4c05-aab5-14dff12759ab)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d37eadd5-5f26-4c05-aab5-14dff12759ab.json)

## Summary

The recent contracting process for the "HMCTS Complaints Resolution" project was conducted by the Ministry of Justice, focusing on IT services including consulting and software development. The tender, which was completed following a competitive tendering process, was awarded to RESOLVING LIMITED for a total value of £68,500. The contract period commenced on 30 September 2016 and ended on 30 September 2018. Although the procurement process has reached the award stage, it is important to note that the tender was initially opened until 29 September 2016.

This procurement presents significant opportunities for businesses, particularly those in the IT services sector. Companies specialising in software development, management tools, and consulting services would be well-positioned to compete in similar future tenders. The focus on online complaint management tools indicates a market shift towards digital solutions, creating avenues for innovation and contract bidding among both established firms and newer entrants with advanced technological capabilities.

## Notice

Online tool for management of complaints against HMCTS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c109ef21-5919-4b95-8f22-3a75532e9b83 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Other - Competitive Tender |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Feb 2018 |
| Submission deadline | 29 Sep 2016 |
| Future notice date | Not specified |
| Award date | 11 Sep 2016 |
| Contract period | 29 Sep 2016 - 30 Sep 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,500 |
| Lots value | Not specified |
| Awards value | £68,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESOLVING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 Feb 2018 at 12:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c109ef21-5919-4b95-8f22-3a75532e9b83

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c109ef21-5919-4b95-8f22-3a75532e9b83
  22nd February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d37eadd5-5f26-4c05-aab5-14dff12759ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d37eadd5-5f26-4c05-aab5-14dff12759ab.json.