---
title: "Support for Mortgage Interest Information Provider"
ocid: "ocds-b5fd17-d3c4f42c-8490-4d59-9144-bb6e583f8041"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3c4f42c-8490-4d59-9144-bb6e583f8041"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d3c4f42c-8490-4d59-9144-bb6e583f8041.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d3c4f42c-8490-4d59-9144-bb6e583f8041.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2019-08-09"
---

# Support for Mortgage Interest Information Provider

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-d3c4f42c-8490-4d59-9144-bb6e583f8041

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3c4f42c-8490-4d59-9144-bb6e583f8041)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d3c4f42c-8490-4d59-9144-bb6e583f8041.json)

## Summary

The procurement process involves the Department for Work and Pensions, which is located in Leeds, England. The contract titled "Support for Mortgage Interest Information Provider" falls within the call centre services category. It is currently in the award stage, with the award date being 31 March 2017. The contract period started on 24 July 2017 and is scheduled to end on 23 January 2019. The tender was procured through an open procedure, with a total contract value of £5,455,858.

This contract presents opportunities for business growth, particularly for companies specialising in call centre services and outbound telephony operations, as it aims to support mortgage interest claimants in Great Britain and Northern Ireland. Businesses that thrive in customer service and have experience with governmental contracts would be well-suited to compete for similar tenders in future procurement phases.

## Notice

In the Summer Budget 2015, the Chancellor announced that from 5th April 2018 Support for Mortgage Interest (SMI) will be changed from a benefit component to a loan secured by a registered charge on claimants' properties. This means that from 5th April 2018 SMI will no longer be payable as part of an individual's benefit entitlement. Instead SMI applicants will have to repay the SMI they receive, with interest, when the property is sold or ownership transferred. This contract is for an outbound telephony service to provide an Informed Discussion to Support for Mortgage Interest claimants in Great Britain and Northern Ireland.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0236ade8-4f41-4979-b71c-212d183553ef |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2019 |
| Submission deadline | 23 Jan 2017 |
| Future notice date | Not specified |
| Award date | 30 Mar 2017 |
| Contract period | 23 Jul 2017 - 23 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,455,858 |
| Lots value | Not specified |
| Awards value | £5,200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 9 Aug 2019 at 12:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0236ade8-4f41-4979-b71c-212d183553ef

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0236ade8-4f41-4979-b71c-212d183553ef
  9th August 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3c4f42c-8490-4d59-9144-bb6e583f8041. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d3c4f42c-8490-4d59-9144-bb6e583f8041.json.