---
title: "Oracle Support & Maintenance"
ocid: "ocds-b5fd17-d3c51f26-6061-4bc0-b7aa-501776fed500"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3c51f26-6061-4bc0-b7aa-501776fed500"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d3c51f26-6061-4bc0-b7aa-501776fed500.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d3c51f26-6061-4bc0-b7aa-501776fed500.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2024-10-02"
---

# Oracle Support & Maintenance

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-d3c51f26-6061-4bc0-b7aa-501776fed500

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3c51f26-6061-4bc0-b7aa-501776fed500)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d3c51f26-6061-4bc0-b7aa-501776fed500.json)

## Summary

The Care Quality Commission (CQC) has awarded a contract for Oracle Support & Maintenance services, falling under the IT services category (CPV code 72000000). This contract has been completed using the negotiated procedure without prior publication due to technical reasons as outlined in the Public Contracts Regulations 2015. The procurement process ended on 20 September 2024, with the contract period commencing on 5 October 2024 and concluding on 4 October 2025. Located in England, the contract is valued at £689,268.56, inclusive of an optional six-month extension.

This tender presents a significant opportunity for businesses specialising in IT consulting, software development, and support services. Companies with expertise in Oracle CRM systems are particularly well-suited to compete for such contracts in the future, as the procurement method highlights the need for highly specialised technical support. The CQC’s requirement for robust and reliable technical support underscores the ongoing demand in the healthcare regulatory sector, offering growth potential for businesses capable of fulfilling these niche requirements.

## Notice

This is a Contract Award Notice. The Care Quality Commission (CQC) require the services of the annual Oracle Technical Support and Maintenance to support the delivery of the CRM system. This procurement was undertaken following the negotiated procedure without prior publication (above threshold). Competition is absent for technical reasons inline with The Public Contracts Regulations 2015, Regulation 32. (2b) (ii). The Contract is awarded for an initial period of 6 months with the option to extend for a further 6 moths, a total period of 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC I&D 129

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae793499-58f1-4283-bdb8-871b143f843a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2024 |
| Submission deadline | 20 Sep 2024 |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | 4 Oct 2024 - 4 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £689,268 |
| Lots value | Not specified |
| Awards value | £689,268 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORACLE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Oct 2024 at 11:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae793499-58f1-4283-bdb8-871b143f843a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae793499-58f1-4283-bdb8-871b143f843a
  2nd October 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f4112d0c-8351-4ba5-b492-a31760fa8a84
  Purchase order confirmation - 30000753 - Oracle_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3c51f26-6061-4bc0-b7aa-501776fed500. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d3c51f26-6061-4bc0-b7aa-501776fed500.json.