---
title: "Provision of an IT Service Management (ITSM) system for SCW 2026"
ocid: "ocds-b5fd17-d3c87f8e-a3dc-46a4-86df-4c94aea38f21"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3c87f8e-a3dc-46a4-86df-4c94aea38f21"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d3c87f8e-a3dc-46a4-86df-4c94aea38f21.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d3c87f8e-a3dc-46a4-86df-4c94aea38f21.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2026-07-10"
---

# Provision of an IT Service Management (ITSM) system for SCW 2026

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-d3c87f8e-a3dc-46a4-86df-4c94aea38f21

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## Summary

The NHS South, Central and West Commissioning Support Unit has completed a procurement process for the provision of an IT Service Management (ITSM) system, which has been awarded to TOPdesk UK Limited. This procurement was conducted under the Government Commercial Agency's G-Cloud 14 Framework Agreement, specifically Lot 2: Cloud Software, and is classified under the industry category of software package and information systems. The process followed a selective procurement method as a call-off from a framework agreement, with a contract period running from 1st July 2026 to 30th June 2027. The project's delivery location is in Eastleigh, England, where the buying organisation is based, with the procurement's value amounting to £126,732.

This tender represents significant opportunities for businesses specialising in IT service management systems, particularly those experienced in providing cloud software solutions. SMEs with capabilities in delivering innovative and scalable IT solutions are well-suited to engage in such procurement opportunities. The ITSM contract not only supports the NHS by enhancing service efficiency but also allows suppliers like TOPdesk UK Limited to strengthen their position in the public sector by leveraging government framework agreements. The region-specific focus in Eastleigh further presents an ideal scenario for UK-based enterprises to expand their market presence within the public healthcare domain.

## Notice

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for the provision of an IT Service Management (ITSM) system to TOPdesk UK Limited. This requirement has been procured via Government Commercial Agency (GCA) G-Cloud 14 Framework Agreement (RM1557.14) Lot 2: Cloud Software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40370264-15ec-422f-96b8-5ab419e2aa79 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jul 2026 |
| Submission deadline | 9 Jun 2026 |
| Future notice date | Not specified |
| Award date | 28 Jun 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £126,732 |
| Lots value | Not specified |
| Awards value | £126,732 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | EASTLEIGH |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Jul 2026 at 12:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40370264-15ec-422f-96b8-5ab419e2aa79

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/40370264-15ec-422f-96b8-5ab419e2aa79
  10th July 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e17b2878-2053-435c-b41c-e183ada4c1d8

## Notice URLs

- https://www.scwcsu.nhs.uk/

## Provenance

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