---
title: "Participant recruitment for Citizen Information"
ocid: "ocds-b5fd17-d3c8b34e-8206-487f-adeb-92ce83aaf7fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3c8b34e-8206-487f-adeb-92ce83aaf7fa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d3c8b34e-8206-487f-adeb-92ce83aaf7fa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d3c8b34e-8206-487f-adeb-92ce83aaf7fa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-12-10"
---

# Participant recruitment for Citizen Information

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-d3c8b34e-8206-487f-adeb-92ce83aaf7fa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3c8b34e-8206-487f-adeb-92ce83aaf7fa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d3c8b34e-8206-487f-adeb-92ce83aaf7fa.json)

## Summary

The Department for Work and Pensions (DWP) has recently completed a procurement process for participant recruitment to aid in the redesign of their digital systems. This initiative, titled "Participant recruitment for Citizen Information," falls under the IT services industry category and closed on 4th November 2021. The procurement method employed was selective, operating as a call-off from a framework agreement, with a contract value of £78,772. The contract period spans from 8th November 2021 to 31st March 2022, focusing on service delivery aimed at improving tools available to citizens accessing DWP services.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), to engage and expand their businesses within the public sector. Companies with expertise in user research, digital service design, or IT consulting would be particularly well-suited to compete for similar tenders, leveraging their skills to contribute to the enhancement of public services and to support the needs of diverse user groups.

## Notice

The Department for Work and Pensions are reviewing and re-designing all of our digital systems. We're completely rewriting how our services are delivered and what tools are available to help people get what they need. As part of this, we're developing a number of tools to allow citizens to enter and view information about themselves. We have User Researchers working in this space and they need to undertake research with the full, diverse range of people accessing DWP services, to ensure that these tools are fit for purpose.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4836a252-7b9f-4fcf-a032-7360ce27724f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Dec 2021 |
| Submission deadline | 4 Nov 2021 |
| Future notice date | Not specified |
| Award date | 5 Nov 2021 |
| Contract period | 8 Nov 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,772 |
| Lots value | Not specified |
| Awards value | £78,772 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CORPORATE DOCUMENT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Dec 2021 at 13:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4836a252-7b9f-4fcf-a032-7360ce27724f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4836a252-7b9f-4fcf-a032-7360ce27724f
  10th December 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8b7666f0-192a-4b81-9cc1-d1eb14c91f94
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3c8b34e-8206-487f-adeb-92ce83aaf7fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d3c8b34e-8206-487f-adeb-92ce83aaf7fa.json.