---
title: "Cambridgeshire County Council Complaints Management Framework"
ocid: "ocds-b5fd17-d3d11685-f984-4bca-9d14-8124e82a4550"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3d11685-f984-4bca-9d14-8124e82a4550"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d3d11685-f984-4bca-9d14-8124e82a4550.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d3d11685-f984-4bca-9d14-8124e82a4550.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CAMBRIDGESHIRE COUNTY COUNCIL"
published: "2019-01-21"
---

# Cambridgeshire County Council Complaints Management Framework

Buyer: CAMBRIDGESHIRE COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-d3d11685-f984-4bca-9d14-8124e82a4550

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## Summary

The Cambridgeshire County Council is currently seeking to establish a Complaints Management Framework through a tender process. This initiative is classified under investigation services (CPV 79720000) and customer services (CPV 79342300), with the procurement method being an open procedure. The tender was published on 21 January 2019 and is set to close on 8 February 2019, allowing for bidders to propose their solutions for providing independent complaint investigation services as required by the statutory Children's Social Care procedures. The contract period is scheduled to commence on 18 February 2019 and run until 22 February 2022, with service delivery expected in the East of England, United Kingdom.

This tender presents significant growth opportunities for businesses specialising in complaint management, investigation services, and customer support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the nature of the services allows for diverse providers to bring innovative approaches to complaint resolution. Winning this contract could lead to further engagements with public sector organisations, enhancing the reputation and capacity of participating firms in the field of social care services.

## Notice

Cambridgeshire County Council seeks to purchase the services of a fully managed, complete, Independent Complaint Investigation Service, where Independent Persons (IP) and Investigating Officers (IO) will be provided to fulfil the independent element of Cambridgeshire's complaint investigations under the statutory Children's Social Care procedures as outlined within The Children Act 1989 Representations Procedure (England) Regulations 2006.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/05997646-11fc-4800-9b81-8a988bac3901 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2019 |
| Submission deadline | 8 Feb 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 18 Feb 2019 - 22 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGESHIRE COUNTY COUNCIL |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB3 0AP |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Castle |
| Westminster constituency | Cambridge |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79720000 - Investigation services

## Release History

- 21 Jan 2019 at 13:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/05997646-11fc-4800-9b81-8a988bac3901

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/05997646-11fc-4800-9b81-8a988bac3901
  21st January 2019 - Opportunity notice on Contracts Finder
- http://procontract.due-north.com
  Apply online

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3d11685-f984-4bca-9d14-8124e82a4550. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d3d11685-f984-4bca-9d14-8124e82a4550.json.