---
title: "Social Media Monitoring Tool"
ocid: "ocds-b5fd17-d3ea31af-a18d-48e4-9dee-bb09bf8bb566"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3ea31af-a18d-48e4-9dee-bb09bf8bb566"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d3ea31af-a18d-48e4-9dee-bb09bf8bb566.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d3ea31af-a18d-48e4-9dee-bb09bf8bb566.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2017-10-31"
---

# Social Media Monitoring Tool

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-d3ea31af-a18d-48e4-9dee-bb09bf8bb566

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d3ea31af-a18d-48e4-9dee-bb09bf8bb566.json)

## Summary

The Government Digital Service is seeking a provider for a Social Media Monitoring Tool, a web-based analytics tool designed to track user sentiment surrounding GOV.UK services. This procurement falls under the category of Internet services, specifically computer-related services and consultancy. The project was initiated through a selective procurement method, using a call-off from a framework agreement. The tender period has ended, with the contract starting on 7th September 2017 and set to conclude on 7th September 2018, with a total contract value of £40,980. The delivery address for the services is located in London, England.

This contract presents a significant opportunity for businesses that specialise in internet services and analytics, particularly those with expertise in social media monitoring and data interpretation. Small and medium-sized enterprises (SMEs) are encouraged to participate, leveraging this opportunity to enhance their service offerings and expand their market presence. Competitors should ideally have a strong understanding of government requirements and a proven track record in delivering similar projects to secure procurement success.

## Notice

GDS require a web based monitoring and analytics tool to pick up on what users of our services are saying across the internet, problems they are having and the general sentiment around GOV.UK and other programmes of work.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/000fccc5-4f84-4d33-8f97-192273caf212 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2017 |
| Submission deadline | 31 Aug 2017 |
| Future notice date | Not specified |
| Award date | 30 Aug 2017 |
| Contract period | 6 Sep 2017 - 7 Sep 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,980 |
| Lots value | Not specified |
| Awards value | £40,980 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8DX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RUNTIME COLLECTIVE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72400000 - Internet services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services

## Release History

- 31 Oct 2017 at 16:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/000fccc5-4f84-4d33-8f97-192273caf212

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/000fccc5-4f84-4d33-8f97-192273caf212
  31st October 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d3ea31af-a18d-48e4-9dee-bb09bf8bb566. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d3ea31af-a18d-48e4-9dee-bb09bf8bb566.json.