---
title: "LBN Healthwatch and NHS Complaints Advocacy Service"
ocid: "ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2022-01-24"
---

# LBN Healthwatch and NHS Complaints Advocacy Service

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Award  
OCID: ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952

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## Summary

The London Borough of Newham is awarding a contract for the Healthwatch and NHS Complaints Advocacy Service, effective from 1st April 2022 for a duration of three years. This procurement process is at the award stage, having been conducted under the Public Contracts Regulations 2015 through an open procedure. The contract value is £470,250, and the tender application period closed on 12th November 2021. The relevant industry category includes health and social work services, and deliveries will occur in the E16 2QU postcode area.

This contract presents significant growth opportunities for businesses, particularly those in the health and social care sectors, including small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies that specialise in client advocacy, community engagement, or social services would be particularly well-suited to compete for this contract. Engaging with the Council's initiatives can provide a platform for expanding service offerings and enhancing community involvement in health and social care reforms.

## Notice

The London Borough of Newham is awarding contract for the Healthwatch and NHS Complaints Advocacy service. The contract start date will be 1st April 2022 for a 3 year contract. This is notice of contract award. Newham Council has commissioned the Healthwatch and NHS Advocacy Service since 2013. The aim of Local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Healthwatch is a statutory service mandated as a result of the Health and Social Care Act 2012. Through its core functions the Healthwatch service supports the achievement of the strategic ambitions of the local health and care system, while operating as an organisation which is independent of these systems. This includes working with local residents to understand and represent their views and experiences of local health and care services. Healthwatch also has a key role in promoting and supporting residents to be actively involved in the commissioning and provision of local services and in in their scrutiny once services are in place. Healthwatch also performs a vital function in considering the standard of health and care provision and working with partners to achieve improvements, Finally, Healthwatch offers advice and information about access to health and care services to enable residents to make informed choices. The key focus of the NHS Complaints Advocacy service is to ensure provision to empower and assist people to use the NHS complaints procedure through the use of appropriately qualified advocates. It is intended that the service will work with partners in health and across the system to ensure a joined up approach to health and care across the borough, with a focus on improving the long term outcomes for service residents. The procurement is being conducted in accordance with the Public Contracts Regulations 2015. The procurement is subject to the light-touch regime under Section 7 Social and Other Specific Services. Under Regulation 76 the Council is free to establish a procedure, provided that procedure is sufficient to ensure compliance with the principles of transparency and equal treatment of economic operators (Suppliers). The contract is for a 3 year service. The tender was evaluated based on 30% Quality, 10% Social Value and 60% Price. Additional information: This tendering exercise was undertaken using the electronic tendering system 'Oracle Fusion' (https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195). Suppliers will need to register for the system in order to express their interest in the tender and participate in the competitive exercise, please note registration is free.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7717cd22-acf2-4fa0-994e-5455fcd9d624 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2022 |
| Submission deadline | 12 Nov 2021 |
| Future notice date | 31 Aug 2021 |
| Award date | 12 Jan 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £470,250 |
| Lots value | Not specified |
| Awards value | £459,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 2QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Albert |
| Westminster constituency | West Ham and Beckton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMMUNITY BARNET |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 79720000 - Investigation services
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 24 Jan 2022 at 15:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7717cd22-acf2-4fa0-994e-5455fcd9d624
- 12 Oct 2021 at 16:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1d30f569-0afd-4807-82bb-e842b71cb8c4
- 23 Aug 2021 at 15:09 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/eb3f6739-db9d-4c74-a3c2-88e427ece23a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7717cd22-acf2-4fa0-994e-5455fcd9d624
  24th January 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1d30f569-0afd-4807-82bb-e842b71cb8c4
  12th October 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/eb3f6739-db9d-4c74-a3c2-88e427ece23a
  23rd August 2021 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/40b8d122-8601-4a98-9f75-200c897f64bf
  Registration Form for supplier market event
- https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195
  E-tendering Portal - Oracle Fusion

## Notice URLs

- http://www.newham.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d40837d5-4ca7-4622-89c9-407c9e48a952.json.