---
title: "Housing Ombudsman outsourced casework"
ocid: "ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOUSING OMBUDSMAN SERVICE"
published: "2020-01-03"
---

# Housing Ombudsman outsourced casework

Buyer: HOUSING OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25.json)

## Summary

The Housing Ombudsman Service is conducting a procurement process for short-term support to assist with its caseload under a business process outsourcing arrangement. This tender is classified under administration services within the services procurement category. The tender period concluded on 5 November 2018, and the awarded contract, valued at £180,000, commenced on 26 November 2018 and is set to end on 31 March 2019. The procurement was carried out through a limited method with competitive quotations below the threshold. The primary location for service delivery includes the United Kingdom and its affiliated territories.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) looking to expand their service offerings in administrative functions, particularly those experienced in business process outsourcing. Companies that excel in handling substantial caseloads and possess relevant qualifications will find this an excellent chance to engage with a prominent public sector organisation like the Housing Ombudsman Service, potentially fostering long-term relationships and future contracts.

## Notice

Housing Ombudsman is seeking short term support from a sufficiently qualified supplier to help with its caseload on a business process outsourcing arrangement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/20e8e615-8bde-47cc-aa0c-60a37e65dfbe |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jan 2020 |
| Submission deadline | 5 Nov 2018 |
| Future notice date | Not specified |
| Award date | 12 Nov 2018 |
| Contract period | 26 Nov 2018 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | £180,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9GE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Blackwall & Cubitt Town |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLANCHATTON BIRMINGHAM |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75100000 - Administration services

## Release History

- 3 Jan 2020 at 09:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/20e8e615-8bde-47cc-aa0c-60a37e65dfbe
- 28 Oct 2018 at 21:33 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5fabe5c1-76bb-4f79-9001-c6da0d21bc46
- 28 Oct 2018 at 16:08 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5fabe5c1-76bb-4f79-9001-c6da0d21bc46

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/20e8e615-8bde-47cc-aa0c-60a37e65dfbe
  3rd January 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/5fabe5c1-76bb-4f79-9001-c6da0d21bc46
  28th October 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a17eeed0-409c-43fe-9025-f4a6d9cdab8e
  Request for Quote details
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d3aa74eb-65f1-4e76-8778-c4390148308a
  Draft contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/831d9858-26ef-4de4-bd65-000ac1a9d73e
  Housing Ombudsman Scheme
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a20c273e-7d4c-448c-b791-938e3163918e
  Request for Quote & instructions
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0d7fbb46-059a-42f9-af7d-c7c96abd84a9

## Notice URLs

- http://www.housing-ombudsman.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25.json.