---
title: "Digital Delivery of HMRC Services in DDC London and Worthing - Design and User Research Requirement"
ocid: "ocds-b5fd17-d47c27cd-17b1-49a8-8ab3-700494053992"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d47c27cd-17b1-49a8-8ab3-700494053992"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d47c27cd-17b1-49a8-8ab3-700494053992.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d47c27cd-17b1-49a8-8ab3-700494053992.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-04-09"
---

# Digital Delivery of HMRC Services in DDC London and Worthing - Design and User Research Requirement

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-d47c27cd-17b1-49a8-8ab3-700494053992

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## Summary

The public procurement process for the "Digital Delivery of HMRC Services in DDC London and Worthing - Design and User Research Requirement" was initiated by H M Revenue & Customs. This tender, classified under the IT services category with a focus on consulting and software development, has a contract value of £8,000,000. The procurement method used was selective, executed through a call-off from a framework agreement. The contract period commenced on 1st February 2018 and will conclude on 31st January 2020. The tender was awarded on 17th January 2018, with all activities taking place in London, United Kingdom.

This contract presents significant opportunities for businesses specialising in digital services, particularly those with expertise in design, user research, and agile methodologies who can work within multidisciplinary teams. Small and medium-sized enterprises (SMEs) would find this tender especially suitable, allowing them to contribute to the development of innovative digital solutions for HMRC, a vital government body. Companies that are proficient in SCALA and open-source digital code delivery, along with those experienced in managing scrum teams, will be well-positioned to compete for future projects in this domain.

## Notice

Partnership relationship for the delivery of Design and User Research aspects of new and existing front facing digital services developed in Scala using a micro-service architecture. Provision of Design and User Research agile specialist incorporating work in scrum teams and delivering in phased sprints. Managing delivery of open source digital code (using SCALA) and digital products in line with HMRCs/GDS Digital standards/design patterns. Delivered through SoW and supplier provided multi-disciplinary teams with capability/skills in business analysis, front end, software development, testing and facilitating scrum teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb654630-ab69-4923-9ce3-7bfcf6a1918a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2018 |
| Submission deadline | 23 Nov 2017 |
| Future notice date | Not specified |
| Award date | 17 Jan 2018 |
| Contract period | 1 Feb 2018 - 31 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000,000 |
| Lots value | Not specified |
| Awards value | £8,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MERCATOR IT SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Apr 2018 at 11:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb654630-ab69-4923-9ce3-7bfcf6a1918a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb654630-ab69-4923-9ce3-7bfcf6a1918a
  9th April 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/13593280-aae9-4145-9950-961b4dcac55d
  Redacted Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d47c27cd-17b1-49a8-8ab3-700494053992. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d47c27cd-17b1-49a8-8ab3-700494053992.json.