--- title: "ITT For the Provision of a Core Telephony and Contact Centre Solution" ocid: "ocds-b5fd17-d4975efe-0627-46a6-85fd-78ba09374d05" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4975efe-0627-46a6-85fd-78ba09374d05" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d4975efe-0627-46a6-85fd-78ba09374d05.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d4975efe-0627-46a6-85fd-78ba09374d05.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ROCHDALE BOROUGHWIDE HOUSING LIMITED" published: "2021-11-08" --- # ITT For the Provision of a Core Telephony and Contact Centre Solution Buyer: ROCHDALE BOROUGHWIDE HOUSING LIMITED Current stage: Tender OCID: ocds-b5fd17-d4975efe-0627-46a6-85fd-78ba09374d05 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4975efe-0627-46a6-85fd-78ba09374d05) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d4975efe-0627-46a6-85fd-78ba09374d05.json) ## Summary The procurement process is being conducted by Rochdale Boroughwide Housing Limited for the project titled "ITT For the Provision of a Core Telephony and Contact Centre Solution." This initiative falls under the telecommunications services industry and is located in the North West region of the United Kingdom. Currently in the tender stage, the deadline for submissions is set for 8 December 2021. The project, valued at £200,000, will utilise an open procurement method, following an open procedure above the threshold. This tender presents significant opportunities for businesses, particularly those specialising in telecommunications and digital solutions. Companies capable of delivering scalable cloud-based communication systems, with a focus on remote access, collaboration, and productivity enhancements, would be well-suited to compete. Small and medium-sized enterprises (SMEs) should take note, as this procurement explicitly welcomes their participation, aligning with the buyer's goals of innovative and effective technology solutions to support their digital transformation journey. ## Notice RBH is embarking on an exciting and ambitious journey to transform how we operate and deliver services to our customers. In order to support and deliver this transformation 'digital' will be at the forefront and technology a key enabler. Fundamental to the delivery of the 'Digital Transformation' programme is a fit for purpose and fit for use unified communications solution that will support the society on a number of key principles built around an "Anywhere Operations" model. This is to support RBH in their move away from a traditional office based working model to "SMART working" were our employees, hardware and customers can be anywhere. As such the platform should deliver enhanced collaboration and productivity across teams, secure remote access for all, cloud enablement, enhanced automation and autonomy. Key Principles: * Cloud Based, accessible anywhere and anytime * Supports Collaboration and Productivity * Supports Channel shift and Omni-Channel * VFM and Scalable * Secure Remote Access * Supports Automation including Automated deployment and Installation The solution should be scalable and one that can easily grow and be adapted as the needs of RBH change and grow. Suppliers should therefore highlight their ability to deliver and manage all aspects of Telephony, act as a single point of contact and deliver against the key principles ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9497c2ca-de07-46b6-a8ce-39f262cd4a2e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Nov 2021 | | Submission deadline | 8 Dec 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2022 - 30 Sep 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROCHDALE BOROUGHWIDE HOUSING LIMITED | | Locality | ROCHDALE | | Post town | Oldham | | Postcode | OL11 1RY | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD37 Greater Manchester North East | | Local authority | Rochdale | | Electoral ward | Milkstone & Deeplish | | Westminster constituency | Rochdale | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64200000 - Telecommunications services ## Release History - 8 Nov 2021 at 23:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9497c2ca-de07-46b6-a8ce-39f262cd4a2e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9497c2ca-de07-46b6-a8ce-39f262cd4a2e 8th November 2021 - Opportunity notice on Contracts Finder - http://www.the-chest.org.uk Please register your interest on the Chest Portal to access tender documentation. ## Notice URLs - http://www.rbh.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4975efe-0627-46a6-85fd-78ba09374d05. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d4975efe-0627-46a6-85fd-78ba09374d05.json.