---
title: "DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract"
ocid: "ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)"
published: "2023-04-12"
---

# DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)  
Current stage: Award  
OCID: ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f.json)

## Summary

The Department of Health and Social Care (DHSC) has awarded the 'DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract' to Freshworks Inc. The procurement falls under the IT services category, with a contract value of £54,720. The procurement method used was selective, calling off from a framework agreement. The contract period is from April 5, 2022, to April 4, 2024, with the tender period ending on March 29, 2022. The procurement process has reached the award stage, with the contract being active as of April 25, 2022.

This procurement presents opportunities for businesses in the IT services sector interested in consulting, software development, and Internet support. Companies with expertise in providing such services are well-suited to compete for similar contracts in the future. The location for the provision of services is in the United Kingdom, with the DHSC acting as the buying organisation. Understanding the procurement stage and key dates is essential for businesses to engage effectively in similar tender processes and potentially grow their business through public procurement contracts.

## Notice

DHSC Freshdesks Email Ticketing System - GCloud12 Call-Off Contract (2+1+1 = 4 years)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5fba2b1-0208-4c8b-90db-57c3c6bbcd65 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2023 |
| Submission deadline | 29 Mar 2022 |
| Future notice date | Not specified |
| Award date | 24 Apr 2022 |
| Contract period | 4 Apr 2022 - 4 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £54,720 |
| Lots value | Not specified |
| Awards value | £54,720 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC) |
| Additional buyers | ATAMIS LTD |
| Locality | WESTMINSTER |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Apr 2023 at 09:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f5fba2b1-0208-4c8b-90db-57c3c6bbcd65
- 12 Apr 2023 at 09:53 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6b77038e-49ca-4c81-b193-fd630a45982d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f5fba2b1-0208-4c8b-90db-57c3c6bbcd65
  12th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6b77038e-49ca-4c81-b193-fd630a45982d
  12th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ad6174a3-1f33-4d19-98eb-dfb9278fa4cb
  Redacted Contract
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c3c3014a-b20f-4311-b363-c9df975c9001
  DHSC and Freshworks G-Cloud-12-Call-Off-Contract-for Email Ticketing System - Redacted for publication

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d4983130-5097-4711-8a00-d11f227b645f.json.