--- title: "QU069 - Customer Satisfaction" ocid: "ocds-b5fd17-d49fc0a9-ba24-4cfe-aa73-906a0d6aba97" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d49fc0a9-ba24-4cfe-aa73-906a0d6aba97" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d49fc0a9-ba24-4cfe-aa73-906a0d6aba97.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-d49fc0a9-ba24-4cfe-aa73-906a0d6aba97.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BIRMINGHAM CITY COUNCIL" published: "2017-04-12" --- # QU069 - Customer Satisfaction Buyer: BIRMINGHAM CITY COUNCIL Current stage: Tender OCID: ocds-b5fd17-d49fc0a9-ba24-4cfe-aa73-906a0d6aba97 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d49fc0a9-ba24-4cfe-aa73-906a0d6aba97) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d49fc0a9-ba24-4cfe-aa73-906a0d6aba97.json) ## Summary Birmingham City Council is conducting a tender titled "QU069 - Customer Satisfaction," aimed at measuring citizen satisfaction with its council services across multiple channels. The procurement process is currently in the Tender stage, with the submission deadline set for 12:00 hours (GMT) on 28th April 2017. This contract is part of the services industry and will be situated in Birmingham, United Kingdom. The duration of the contract will be 12 months, commencing on 1st August 2017 and concluding on 31st July 2018, with the possibility of annual renewals based on performance. The procurement method is an open procedure, and interested suppliers must register on the in-tend e-tendering platform to express their interest. This tender presents significant opportunities for businesses involved in customer survey services and customer satisfaction analysis. Companies that specialise in gathering, analysing, and reporting customer feedback, particularly those familiar with public sector clients, would be well-suited to compete for this contract. Engaging with the Birmingham City Council to enhance their service delivery through effective measurement of citizen satisfaction could lead to long-term partnerships and increased business growth in the local government sector. ## Notice Birmingham City Council requires a supplier for the provision of measuring citizen satisfaction with its council services across multiple channels. Birmingham City Council is seeking a solution to measure customer satisfaction with their council services across multiple channels. Customer Services will require a measure of customer satisfaction that can be used to identify where improvements are needed. There is a requirement to be able to identify the interaction with the council when verbatim feedback has been received - this includes contacts via the online account and telephone. This contract will be for a period of 12 months commencing 1st August 2017 until 31st July 2018. The contract may be renewed on an annual basis depending on previous performance including the ability of the provider to deliver all deliverables on time to the agreed standard. BCC will be using its e-tendering system (in-tend) for the administration of this procurement process and providers must register with the system to be able to express an interest. The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please either email us at: cps@birmingham.gov.uk or call 0121 464 8000. If you are interested in tendering please click on the following link to access Birmingham City Councils tender Portal: https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a bidder. We will send you a log on and password so you can download the tender documentation. Requests to participate must be by way of completion and return of the tender documentation no later than 12:00 hours (GMT) on 28th April 2017 using the Supplier Portal. Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/24230a9d-4719-4c74-8995-f732363532b8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Apr 2017 | | Submission deadline | 28 Apr 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2017 - 31 Jul 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM CITY COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B4 7WB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Newtown | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342300 - Customer services - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 12 Apr 2017 at 14:21 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/24230a9d-4719-4c74-8995-f732363532b8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/24230a9d-4719-4c74-8995-f732363532b8 12th April 2017 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/birminghamcc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/birminghamcc - https://in-tendhost.co.uk/birminghamcc/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d49fc0a9-ba24-4cfe-aa73-906a0d6aba97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d49fc0a9-ba24-4cfe-aa73-906a0d6aba97.json.