---
title: "Customer Engagement, Relationship & Document Management"
ocid: "ocds-b5fd17-d4c32321-b2d0-4c19-9c85-6737daca719e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4c32321-b2d0-4c19-9c85-6737daca719e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d4c32321-b2d0-4c19-9c85-6737daca719e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d4c32321-b2d0-4c19-9c85-6737daca719e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOMERSET COUNCIL"
published: "2024-05-22"
---

# Customer Engagement, Relationship & Document Management

Buyer: SOMERSET COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d4c32321-b2d0-4c19-9c85-6737daca719e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4c32321-b2d0-4c19-9c85-6737daca719e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d4c32321-b2d0-4c19-9c85-6737daca719e.json)

## Summary

The Somerset Council has awarded a contract for the provision of a Customer Engagement, Relationship & Document Management platform. The total value of the contract is £409,753.46 GBP, and the procurement method used was a direct award. The contract period is from May 31, 2024, to May 31, 2027, with the tender period ending on May 17, 2024. The buying organization is located in Taunton, United Kingdom, and the procurement falls under the services category.

This tender presents an opportunity for businesses, particularly those providing software packages and information systems, to engage with Somerset Council for potential future contracts. Small and medium-sized enterprises (SMEs) are well-suited to compete in such procurement processes. Businesses interested in customer engagement platforms and document management solutions should consider engaging with Somerset Council to explore further business growth opportunities in this sector.

## Notice

Award of contract for Customer engagement platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/608dc9fc-3188-4166-9768-dae4226faf63 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2024 |
| Submission deadline | 17 May 2024 |
| Future notice date | Not specified |
| Award date | 21 May 2024 |
| Contract period | 30 May 2024 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £409,753 |
| Lots value | Not specified |
| Awards value | £409,753 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 May 2024 at 14:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/608dc9fc-3188-4166-9768-dae4226faf63

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/608dc9fc-3188-4166-9768-dae4226faf63
  22nd May 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.supplyingthesouthwest.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4c32321-b2d0-4c19-9c85-6737daca719e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d4c32321-b2d0-4c19-9c85-6737daca719e.json.