---
title: "CCSO20A95 - Provision of replacement Case Management System (CMS)"
ocid: "ocds-b5fd17-d4d5d8e1-4eab-48eb-a39a-3990fc479d0d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4d5d8e1-4eab-48eb-a39a-3990fc479d0d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d4d5d8e1-4eab-48eb-a39a-3990fc479d0d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d4d5d8e1-4eab-48eb-a39a-3990fc479d0d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2023-12-04"
---

# CCSO20A95 - Provision of replacement Case Management System (CMS)

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-d4d5d8e1-4eab-48eb-a39a-3990fc479d0d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4d5d8e1-4eab-48eb-a39a-3990fc479d0d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d4d5d8e1-4eab-48eb-a39a-3990fc479d0d.json)

## Summary

The procurement process led by the Crown Commercial Service involved the award of the tender for the provision of a replacement Case Management System. The procurement method was selective, calling off from a framework agreement. The contract value was 247,567 GBP, with the contract period running from 27th November 2020 to 24th November 2023. The buying organisation, Crown Commercial Service, awarded the contract to Civica UK Limited on 25th November 2020.

This tender for the case management system presents an opportunity for businesses operating in the goods sector, particularly those offering facilities management software packages. Companies adept at selective procurement methods and frameworks agreements may find this tender suitable for competing. The contracts awarded as part of this procurement process can help businesses grow, especially those with expertise in providing software solutions within the specified contract period.

## Notice

Provision of case management system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/244cbd95-0857-45d8-963f-8a977cb68550 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2023 |
| Submission deadline | 27 Oct 2020 |
| Future notice date | Not specified |
| Award date | 25 Nov 2020 |
| Contract period | 27 Nov 2020 - 24 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £358,367 |
| Lots value | Not specified |
| Awards value | £358,367 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Additional buyers | HM TREASURY : HM TREASURY |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48420000 - Facilities management software package and software package suite

## Release History

- 4 Dec 2023 at 12:36 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/244cbd95-0857-45d8-963f-8a977cb68550
- 30 Nov 2023 at 16:16 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/244cbd95-0857-45d8-963f-8a977cb68550
- 2 Nov 2022 at 16:39 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/244cbd95-0857-45d8-963f-8a977cb68550
- 27 Oct 2022 at 16:26 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/244cbd95-0857-45d8-963f-8a977cb68550
- 7 Dec 2020 at 12:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/244cbd95-0857-45d8-963f-8a977cb68550

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/244cbd95-0857-45d8-963f-8a977cb68550
  4th December 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/018a43f7-a969-4fb7-be1f-a94489d91677
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ae5a9e27-dbad-4c55-b714-982b2e603f53
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/68d346f7-1161-464d-83c5-86cf9de5b026
  Redacted CCN
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0df71e58-9b91-4e05-9337-16be9a870adb

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4d5d8e1-4eab-48eb-a39a-3990fc479d0d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d4d5d8e1-4eab-48eb-a39a-3990fc479d0d.json.