---
title: "Enterprise Telephony"
ocid: "ocds-b5fd17-d4fc9b57-7ed0-4360-8cc3-782b6d08e194"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4fc9b57-7ed0-4360-8cc3-782b6d08e194"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d4fc9b57-7ed0-4360-8cc3-782b6d08e194.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d4fc9b57-7ed0-4360-8cc3-782b6d08e194.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH NORTHAMPTONSHIRE COUNCIL"
published: "2022-12-06"
---

# Enterprise Telephony

Buyer: NORTH NORTHAMPTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d4fc9b57-7ed0-4360-8cc3-782b6d08e194

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## Summary

The North Northamptonshire Council is seeking a Supplier for enterprise telephony services, including IT infrastructure and contact centre solutions. The contract will run for a minimum of thirty-six months with possible extensions, totalling a maximum of sixty months. The procurement method used is selective, calling off from a framework agreement. The tender deadline is set for September 19, 2022. The procurement falls under the industry category of radio, television, communication, telecommunication, and related equipment.

This tender presents an opportunity for businesses in the telecommunication services sector, particularly those experienced in providing cloud-hosted Software as a Service (SaaS) telephony solutions. Small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate. Companies capable of integrating telephony services with Microsoft Teams, Outlook, and other systems are well-suited for this tender. The awarded contract, valued at £1,169,838, was granted to 8x8 (UK) Ltd. on December 6, 2022.

## Notice

North Northamptonshire Council (hereafter referred to as the "Council") is seeking a suitably qualified and experienced Supplier to provide enterprise telephony, including IT infrastructure, architecture, and contact centre. To provide a cloud-hosted Software as a Service (hereafter referred to as "SaaS") telephony solution that will provide the functionality detailed in this Specification and all supporting documents, as well as software licence, support & maintenance, upgrade paths, and roadmap. To provide the Council with modern and flexible software services that meet customer's needs, without technical staff requiring bespoke telephony knowledge and skills. To provide the Council with a unified capable telecommunication solution that meets the requirements of this Specification and all supporting documents. Based on current demand across the Council estate, there are approximately 4,100 calls received daily into Customer Services, departmental extensions and extensions associated with individual members of staff. Using this figure gives a projected twelve-month figure of 1,074,382 calls received. For outbound calls, the figures are approximately 2,120 daily and 551,358 yearly. The Supplier must oversee implementation of the technology and co-ordinate activities through the Council's project management team. The implementation will include all aspects of the product including assistance as required, to deploy and configure software. Porting of the Council's existing number ranges, and implementation of all required set-up for call centre and hunt / call groups. Training for technical administrative staff, Learning & Development training staff, super users/change champions and the provision of training documentation for all other users. To enable integration with inhouse compatibilities such as Microsoft Teams, Outlook, Income management system, Revenues and Benefits system, payment systems and the Customer Relationship Management system for customer services to increase efficiency and can scale to meet the needs of the Council. The Contract will run for a minimum of thirty-six (36) Months, with the option for two (2) further twelve (12) Month extensions, in essence a maximum sixty (60) Month Contract. Suppliers identified on the Crown Commercial Service (hereafter referred to as "CCS") Network Services 2 (RM3808) framework agreement will be engaged directly to understand whether they wish to take part in this mini competition. Additional information: This procurement is being managed and awarded through the Mini Competition option of Lot 4 (Inbound Telephony Services) of the Crown Commercial Service Framework Agreement for Network Services 2 (Ref No. RM3808).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb2964b2-15b7-44e0-9a32-6a709de375f7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2022 |
| Submission deadline | 19 Sep 2022 |
| Future notice date | Not specified |
| Award date | 6 Dec 2022 |
| Contract period | 3 Jan 2023 - 2 Jan 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | £1,169,838 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH NORTHAMPTONSHIRE COUNCIL |
| Locality | CORBY |
| Post town | Northampton |
| Postcode | NN17 1QG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Lloyds |
| Westminster constituency | Corby and East Northamptonshire |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 (UK |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 64200000 - Telecommunications services

## Release History

- 6 Dec 2022 at 08:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb2964b2-15b7-44e0-9a32-6a709de375f7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb2964b2-15b7-44e0-9a32-6a709de375f7
  6th December 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/nnc/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d4fc9b57-7ed0-4360-8cc3-782b6d08e194. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d4fc9b57-7ed0-4360-8cc3-782b6d08e194.json.