---
title: "Customer experience platform"
ocid: "ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2024-11-14"
---

# Customer experience platform

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4.json)

## Summary

The Royal Borough of Kingston upon Thames has awarded a contract for a customer experience platform to support human resources activities. This procurement falls under the industry-specific software package category (CPV code 48100000) and is aimed at delivering services in England, United Kingdom. The process was carried out using an open procedure and has now reached the award stage, with an award date of 8th November 2024. The contract period is set to begin on 1st December 2024 and will end on 30th November 2025, with a total contract value of £83,931 GBP.

This tender provides significant opportunities for businesses, particularly SMEs, specialising in industry-specific software development and customer experience platforms. Companies capable of offering innovative solutions in human resources platforms could see substantial growth, leveraging this contract to enhance their portfolios and demonstrate their capabilities in public sector projects. The project requires expertise in the development and maintenance of software services, making it ideal for tech firms with experience in providing comprehensive and user-friendly HR platforms.

## Notice

Award of extension to G Cloud Framework call off contract for a customer experience platform for human resources activities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/28a3954f-cb04-452c-befd-71f4360c604a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2024 |
| Submission deadline | 2 Sep 2024 |
| Future notice date | Not specified |
| Award date | 8 Nov 2024 |
| Contract period | 1 Dec 2024 - 30 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £83,931 |
| Lots value | Not specified |
| Awards value | £83,931 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 14 Nov 2024 at 11:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/28a3954f-cb04-452c-befd-71f4360c604a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/28a3954f-cb04-452c-befd-71f4360c604a
  14th November 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4.json.